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What is UtiliSync811?

UtiliSync811 provides locators with immediate access to tickets, a detailed map showcasing utility locations, and the ability to resolve these tickets from the field, thus removing the need for unnecessary office visits. This cutting-edge system simplifies the workflow by merging utility maps with ticket information into one cohesive map view, eliminating the inconvenience of switching between different sources. Additionally, all tickets are readily available on the device, enabling locators to work offline when necessary, without requiring any complex configurations. The functionality for adding photos is exceptionally user-friendly, allowing locators to take pictures for each ticket they clear with ease. With the inclusion of pre-filled forms, the ticket clearance process can be executed in just seconds, and locators have the flexibility to attach a screenshot of the map alongside the ticket to clarify the utility layouts. They can also enhance these visuals by incorporating text, arrows, symbols, and other annotations to deliver more comprehensive information, significantly improving the documentation process. This efficient method not only increases productivity but also fosters better communication among team members, creating a more collaborative work environment. Ultimately, UtiliSync811 transforms the way locators manage their tasks, making their operations smoother and more effective.

What is ArcTicketing?

ArcTicketing streamlines the organization, prioritization, and allocation of support tickets to the right customer service agents. By adjusting the assignment rules with minimal effort, you can guarantee a quick response time for incoming inquiries. Moreover, the platform enables you to assess the quality and completeness of resolved tickets through a performance report, which provides insights into the average time taken to resolve each issue. The system also allows for the addition of users and the definition of their roles, clarifying their permissions, the ticket categories they will oversee, and the features they can utilize. In addition, you can explicitly set up your service level agreements (SLAs) to differentiate between tickets that need urgent responses and those that can be addressed later. This thorough strategy not only enhances ticket management efficiency but also fosters a more responsive customer service environment. Ultimately, adopting such a structured approach leads to improved customer satisfaction and operational effectiveness.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

UtiliSync

Company Location

United States

Company Website

www.utilisync811.com

Company Facts

Organization Name

Archarina

Company Location

United States

Company Website

www.archarina.io/products/office-apps/arc-ticket

Categories and Features

Document Management

Not specified

Environmental

Not specified

Forms Automation

Not specified

GIS

Not specified

Government

Not specified

Inspection

Not specified

Municipal

Not specified

Oil and Gas

Not specified

Punch List

Not specified

Categories and Features

Issue Tracking

Not specified

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