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Ratings and Reviews 0 Ratings
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What is Utilmate?
Utilmate is an all-encompassing cloud-based solution aimed at streamlining utility billing and customer engagement, managing the entire journey from meter readings to cash collection for a range of utility services, including electricity, water, gas, and wastewater. This innovative platform significantly improves the efficiency of managing meter data, billing processes, payment handling, collections, customer interactions, and reporting, all integrated into a single, flexible system that adapts to various needs.
Recognized and adopted by utility companies, embedded networks, body corporates, residents' associations, property management firms, and billing agents across regions such as Australia, New Zealand, North America, and the UK, Utilmate not only reduces manual workloads but also boosts billing accuracy while enhancing customer satisfaction. Its features include adaptable pricing models, easy integrations, options for customer self-service, and powerful automation functionalities, enabling organizations to scale effectively while remaining compliant with evolving industry standards. Furthermore, the platform's intuitive design and comprehensive support services contribute significantly to its standing as a critical tool for effective utility management, making it an essential asset for any organization in the sector seeking to optimize their operational capabilities.
What is AMCS Utility Billing?
Automated billing and contract management are crucial for safeguarding revenue while boosting customer satisfaction and self-service capabilities. AMCS provides a thorough solution tailored to handle the intricate challenges of the dynamic utilities industry. The system seamlessly incorporates automated meter readings, ensuring that billing is customized to meet each customer's specific contract requirements; invoices can either be generated electronically or sent to a reliable print service for distribution. Customers benefit from a variety of payment options, such as autopay, online payments, or conventional mail methods. Furthermore, a personalized customer portal empowers users to view statements, execute online payments, and make service requests effortlessly. By transitioning invoicing and payment processing to a digital format, AMCS’ billing and contract management system not only enhances operational workflows but also reduces the risks of errors commonly linked to manual data entry, ultimately increasing your team's overall efficiency. This comprehensive strategy not only promotes operational excellence but also cultivates a deeper connection with customers by offering improved service alternatives. Such advancements are vital in today's competitive market, ensuring that utility providers remain responsive to their customers’ evolving needs.
Integrations Supported
Buildium
Ezidebit
GoCardless
Square Payments
Stripe
Xero
Zendesk
Integrations Supported
Buildium
Ezidebit
GoCardless
Square Payments
Stripe
Xero
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$0.60
Utilmate offers flexible, usage-based pricing with Starter, Pro, and Premium plans designed to support utility providers at every stage of growth. Every plan includes a 60-day free trial, with the flexibility to upgrade as your business expands and only pay for the features and capacity you need.
Free Version
Free Trial Offered?
Pricing Information
$999 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Utilmate
Date Founded
2018
Company Location
New Zealand
Company Website
www.utilmate.com
Company Facts
Organization Name
AMCS Group
Date Founded
2003
Company Location
Ireland
Company Website
www.amcsgroup.com/solutions/utility-billing/
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management