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Ratings and Reviews 0 Ratings
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What is Utilmate?
Utilmate is an all-encompassing cloud-based solution aimed at streamlining utility billing and customer engagement, managing the entire journey from meter readings to cash collection for a range of utility services, including electricity, water, gas, and wastewater. This innovative platform significantly improves the efficiency of managing meter data, billing processes, payment handling, collections, customer interactions, and reporting, all integrated into a single, flexible system that adapts to various needs.
Recognized and adopted by utility companies, embedded networks, body corporates, residents' associations, property management firms, and billing agents across regions such as Australia, New Zealand, North America, and the UK, Utilmate not only reduces manual workloads but also boosts billing accuracy while enhancing customer satisfaction. Its features include adaptable pricing models, easy integrations, options for customer self-service, and powerful automation functionalities, enabling organizations to scale effectively while remaining compliant with evolving industry standards. Furthermore, the platform's intuitive design and comprehensive support services contribute significantly to its standing as a critical tool for effective utility management, making it an essential asset for any organization in the sector seeking to optimize their operational capabilities.
What is Authority Utility?
Authority Utility streamlines the invoice generation and payment collection process. By moving away from manual methods to online payment systems, organizations can significantly boost employee productivity and make better use of their resources. Utilizing advanced proofing tools will greatly enhance the accuracy of invoices, while our flexible printing options guarantee that customers receive the correct information in a timely manner. Payments can be entered into the system quickly, or you can leverage our integration capabilities to fully automate the payment process using various methods like web payments, lockboxes, or direct debit. This efficiency allows you to spend less time on reporting and focus more on strategic initiatives that drive growth. Customizable reporting features enable you to extract valuable insights that inform decisions geared towards enhancing services, reducing costs, and boosting overall productivity. Additionally, residents will benefit from a more convenient and faster utility payment experience. Ultimately, this efficient system not only improves operational workflows but also cultivates a more positive experience for your customers, leading to higher satisfaction and loyalty. By enhancing both the business and customer experience, Authority Utility truly elevates the standard of utility payment processes.
Integrations Supported
Buildium
Ezidebit
GoCardless
Square Payments
Stripe
Xero
Zendesk
Integrations Supported
Buildium
Ezidebit
GoCardless
Square Payments
Stripe
Xero
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$0.60
Utilmate offers flexible, usage-based pricing with Starter, Pro, and Premium plans designed to support utility providers at every stage of growth. Every plan includes a 60-day free trial, with the flexibility to upgrade as your business expands and only pay for the features and capacity you need.
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Utilmate
Date Founded
2018
Company Location
New Zealand
Company Website
www.utilmate.com
Company Facts
Organization Name
Civica
Date Founded
1980
Company Location
United States
Company Website
www.civica.com/en-us/container---product-pages/authority-utility/
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Payroll
401(k) Tracking
Attendance Management
Benefits Management
Check Printing
Compensation Management
Deductions Management
Direct Deposit
Multi-Country
Multi-State
Reporting/Analytics
Self Service Portal
Tax Compliance
Vacation / Leave Tracking
W-2 and 1099 Preparation
Wage Garnishment