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What is Variphy?

Variphy stands out as the go-to analytics and management solution for Cisco Collaboration, serving over 1,500 organizations in both the public and private sectors, and supporting more than 4 million phones across more than 30 nations. With Variphy, you gain access to all essential functionalities seamlessly integrated into one interface, designed with the insights and needs of Unified Communications professionals in mind. Explore the capabilities Variphy has to offer: - Customizable Dashboards, UCCX Wallboards, and Widgets - Comprehensive CUCM CDR Reporting and Call Analytics - Detailed UCCX Reporting and Analytics - Cisco CUBE CDR Reporting - Variphy Cloud Solutions - Remote Phone Control, Macros, and Broadcasting Features - Effective Change Management and As-Built Reporting - DN and DID Inventory Management - Enhanced Consulting Services through Ninja We are excited to offer a fully operational trial of Variphy Call Analytics, allowing users to start producing customized reports on their CDR and CUCM data in as little as 20 minutes. Additionally, you have the flexibility to install Call Analytics on your desired server and operating system, or you can opt for a quicker setup by deploying our Linux OVA. This versatility ensures that Variphy meets the needs of a diverse range of users and environments.

What is Inova Desktop Presenter?

Inova Desktop Presenter® functions as an interactive dashboard for contact centers, delivering real-time metrics directly to agents' desktops, which is especially beneficial for those working remotely or from home when traditional wallboards or digital displays are not feasible due to space limitations or visibility challenges. In addition, Inova Marquee acts as a desktop virtual wallboard that mimics the look, color palettes, and information of standard LED wallboards, incorporating font styles, graphics, and animations to boost user interaction. Furthermore, Inova DataLink presents live statistics from the call center through colorful charts and customizable grids that cater to the specific requirements of each contact center. It is capable of being programmed to respond to performance metrics, thus visually indicating to agents when there are changes in call center dynamics, which helps maintain their awareness and adaptability to evolving situations. This suite of tools not only enhances agent knowledge but also contributes to creating a more productive and responsive working atmosphere, ultimately leading to better overall performance and satisfaction.

Media

Media

Integrations Supported

Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Webex
Cisco Webex Calling
Microsoft Teams
Zoom Phone

Integrations Supported

Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Webex
Cisco Webex Calling
Microsoft Teams
Zoom Phone

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Variphy

Date Founded

2004

Company Location

United States

Company Website

variphy.com

Company Facts

Organization Name

Inova Solutions

Date Founded

1984

Company Location

United States

Company Website

www.inovasolutions.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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