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What is Vergic Engage?

Organizations are increasingly investing in the digitization of their services to improve customer access to information, products, and self-service capabilities. This digital interaction is frequently adopted across multiple devices. Nonetheless, when customers desire direct communication or need support, they often have to revert to conventional methods like phone calls or emails. This transition creates a lost chance to assist the customer precisely at their moment of need, which ultimately detracts from the significant financial resources allocated to digital transformation efforts. It is essential for businesses to harness every chance to connect with their digital audience, whether their goals involve online sales, customer assistance, lead generation, or intricate service workflows. With the aid of Vergic Engage, organizations can adeptly manage the digital customer experience. Every business, regardless of its sector, has the capability to define a customer journey, and the Vergic Engage Platform is tailored to optimize that journey while keeping the customer engaged within a digital environment. This approach not only improves customer satisfaction but also boosts the chances for conversion and fosters loyalty, thereby enhancing overall business success. As companies embrace such innovative solutions, they position themselves to thrive in an increasingly digital marketplace.

What is Pega Co-Browse?

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.

Media

Media

Integrations Supported

Enghouse Interactive Contact Center
Facebook Messenger
IBM Cloud
NiCE CXone Mpower
Puzzel
SAP Cloud Platform
Salesforce
Scrive
Sigma
Skype
SmartTask
Sogeti SMART Workspace
Teradata VantageCloud

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform

API Availability

Has API

API Availability

Pricing Information

€35 per user per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Vergic

Company Location

Sweden

Company Website

www.vergic.com/vergic-engage-platform/

Company Facts

Organization Name

Pega

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/customer-service/cobrowse

Categories and Features

Chatbot

Not specified

Co-Browsing

Not specified

Customer Service

Not specified

Categories and Features

Co-Browsing

Not specified

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