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What is Vergic Engage?

Organizations are increasingly investing in the digitization of their services to improve customer access to information, products, and self-service capabilities. This digital interaction is frequently adopted across multiple devices. Nonetheless, when customers desire direct communication or need support, they often have to revert to conventional methods like phone calls or emails. This transition creates a lost chance to assist the customer precisely at their moment of need, which ultimately detracts from the significant financial resources allocated to digital transformation efforts. It is essential for businesses to harness every chance to connect with their digital audience, whether their goals involve online sales, customer assistance, lead generation, or intricate service workflows. With the aid of Vergic Engage, organizations can adeptly manage the digital customer experience. Every business, regardless of its sector, has the capability to define a customer journey, and the Vergic Engage Platform is tailored to optimize that journey while keeping the customer engaged within a digital environment. This approach not only improves customer satisfaction but also boosts the chances for conversion and fosters loyalty, thereby enhancing overall business success. As companies embrace such innovative solutions, they position themselves to thrive in an increasingly digital marketplace.

What is SessionStack?

SessionStack harnesses advanced session recording technology, driven by artificial intelligence, to create a robust Digital Experience Analytics platform. This innovative solution supports e-commerce companies in identifying customer pain points, areas of abandonment, and potential conversion opportunities. By utilizing data-driven insights, the platform accelerates the enhancement of the overall user experience, facilitating the optimization of conversion rates. Our unique machine-learning algorithms are tailored specifically for e-commerce leaders seeking to boost their revenue. Furthermore, SessionStackAI integrates both qualitative and quantitative user data, providing an all-encompassing view of interactions on websites or mobile applications. With features that automatically capture data and a wealth of historical information, the platform guarantees an in-depth analysis that identifies friction points and uncovers new conversion opportunities instantaneously, ensuring businesses can stay ahead in a competitive landscape.

Media

Media

Integrations Supported

IBM Cloud
NiCE CXone Mpower
Puzzel
Sigma
Skype
SmartTask
Teradata VantageCloud

Integrations Supported

Bugsnag
Heap
Intercom
Mixpanel
Raygun
Rollbar
Segment
Sentry
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€35 per user per month

Pricing Information

Upon request
We provide custom pricing options to better reflect our customers' needs and expectations.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Vergic

Company Location

Sweden

Company Website

www.vergic.com/vergic-engage-platform/

Company Facts

Organization Name

SessionStack

Date Founded

2016

Company Location

Bulgaria

Company Website

www.sessionstack.com

Categories and Features

Chatbot

Not specified

Co-Browsing

Not specified

Customer Service

Not specified

Categories and Features

AI eCommerce

Not specified

Co-Browsing

Not specified

Digital Analytics

Not specified

eCommerce Analytics

Not specified

Product Analytics

Not specified

Session Replay

Not specified

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