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What is Verint Workforce Management?

Discover the workforce management solution that boasts the highest levels of customer satisfaction. WFM is designed for simplicity, making it an effective tool that enhances both employee and customer interactions while supporting your business objectives. We've transformed the user experience to ensure that managing WFM is straightforward, even amid complexity. You can trust that your scheduling will align the right personnel with the appropriate time slots, ensuring that customer needs remain the primary focus. Our user-friendly interface has been refined to retain essential features while enhancing ease of use. This contemporary cloud-based platform is tailored to streamline routine tasks, recognizing the value of an intuitive design. Our cohesive interface encompasses all necessary functionalities, delivering an improved overall experience. Are you prepared to enjoy enhanced visualizations that empower managers to access all relevant information without the hassle of switching between screens? With our solution, you can expect a more organized and efficient workflow.

What is Verint Workforce Engagement?

Surpass your rivals with advanced AI-driven software designed for the future, enabling you to effectively engage and manage teams in various settings such as contact centers, branch offices, and back offices. With both humans and bots adeptly addressing intricate requests across diverse channels and locations, Workforce Engagement empowers you to: Achieve a harmonious balance between employee flexibility and optimal staffing levels, Evaluate and enhance the quality of interactions, Access in-depth insights into conversations across all engagement channels, Utilize real-time AI assistance to ensure the best possible outcomes. Verint Workforce Engagement stands out as a Customer Engagement Platform that leverages AI and automation, offering top-tier capabilities for managing and analyzing customer interactions while continuously driving improvements. This versatile platform is designed to accommodate all customer engagement scenarios, extending beyond just contact centers, and is constructed on an open architecture to foster integration. Ultimately, it positions organizations to stay ahead in an ever-evolving landscape.

Media

Media

Integrations Supported

3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Dialpad Connect
Evolve IP
Five9
Genesys Cloud CX
Level AI
MiContact Center Business
NiCE CXone Mpower
Salesforce
Sapling AI Writing Assistant
Talkdesk
UJET
Vonage Business
Zendesk

Integrations Supported

3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Dialpad Connect
Evolve IP
Five9
Genesys Cloud CX
Level AI
MiContact Center Business
NiCE CXone Mpower
Salesforce
Sapling AI Writing Assistant
Talkdesk
UJET
Vonage Business
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/workforce-management-solutions-wfm-software/

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/workforce-engagement/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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