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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is BuildBetter?

Transform your product decision-making process to be five times more efficient with BuildBetter's cutting-edge Signal Engine, which revolutionizes qualitative data by streamlining the search, extraction, organization, and summarization processes. Enjoy an astonishing 78% uptick in insights derived from customer feedback when compared to teams utilizing conventional manual research approaches, marking a substantial leap forward in qualitative analysis. By systematically categorizing customer insights into relevant topics, themes, and issues, you can save an average of 200 hours each year. Our outstanding summarization features yield insights that feel remarkably effortless, whether it’s summarizing calls, feature requests, or any other data that BuildBetter can process. Thanks to our unique Call Intelligence, driven by the Signal Engine, you can meticulously monitor and assess every call received by your product team, ensuring that no critical information is overlooked. Enter a new phase of decision-making with BuildBetter, where actionable insights are readily accessible at your fingertips, empowering your team to make informed choices swiftly and effectively. This innovative approach not only enhances productivity but also fosters a culture of data-driven decision-making across your organization.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

Notion
Slack

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

BuildBetter

Date Founded

2020

Company Location

United States

Company Website

www.buildbetter.ai

Categories and Features

Categories and Features

AI Data Analytics

Not specified

AI Productivity

Not specified

AI Research Tools

Not specified

AI Tools

Not specified

Customer Feedback

Not specified

Product Management

Not specified

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