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What is Video RTC?

Video Gateways facilitate sophisticated real-time communication within current contact centers, enabling them to support multiple channels across both web browsers and mobile devices. This technology enhances customer interactions by integrating various communication methods seamlessly.

What is DialPhone?

DialPhone represents a groundbreaking platform that harnesses the power of AI to provide a holistic Unified Communications (UCaaS) and Contact Center (CCaaS) solution, which allows businesses to manage both customer interactions and internal communications seamlessly through one cloud-based dashboard. This adaptable platform encompasses a wide array of features, such as business calling, SMS messaging, video conferencing, collaborative team chat, an AI-enhanced receptionist, smart interactive voice response (IVR), call management, recording capabilities, analytics, and robust contact center tools. Through the use of AI-driven automation and cloud communication technologies, organizations can greatly improve customer satisfaction, reduce missed calls, streamline their workflows, and enhance team productivity. DialPhone serves a broad spectrum of users, ranging from small businesses to large corporations, all seeking a state-of-the-art telephony system that is equipped with advanced communication tools. The platform effectively facilitates various functions, including customer service, sales initiatives, remote teamwork, and overall business operation management, while upholding the crucial standards of reliability, scalability, and security necessary for enterprise-level applications. Furthermore, its intuitive user interface allows organizations to quickly adjust and incorporate it into their current systems, ensuring a smooth transition. In doing so, DialPhone positions itself as an invaluable asset for organizations aiming to elevate their communication strategies.

Media

Media

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Inconcert
Salesforce
Vocalcom
XCALLY
Zapier

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Inconcert
Salesforce
Vocalcom
XCALLY
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$69/month/port
Free Trial Offered?
Free Version

Pricing Information

$24/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactive Powers

Date Founded

2015

Company Location

United States

Company Website

www.ivrpowers.com/videortc/

Company Facts

Organization Name

DialPhone

Date Founded

2026

Company Location

Hong Kong

Company Website

www.dialphone.com

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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