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What is Video RTC?

Video Gateways facilitate sophisticated real-time communication within current contact centers, enabling them to support multiple channels across both web browsers and mobile devices. This technology enhances customer interactions by integrating various communication methods seamlessly.

What is Evolve IP?

Maximize your workforce’s potential by utilizing premium collaboration solutions from Microsoft and Cisco, seamlessly integrated with Evolve IP’s acclaimed enterprise voice and communication services. Our bespoke Purpose-Built® offering is tailored to your organization's needs, significantly boosting employee productivity and improving operational efficiency. Evolve IP Desktop Services, which encompass DaaS, RMM, ITaaS, and more, empower your team to work remotely while allowing IT departments to easily manage, secure, and update devices and applications for all users. Enhance your customer service capabilities with Evolve IP's highly regarded omnichannel contact center solution, recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years and achieving the highest client recommendation score among all vendors assessed. This customized communications and contact center platform is specifically designed to address your business’s unique requirements, ensuring effective and seamless communication. By opting for Evolve IP, you are making a strategic investment in technology that not only enhances your organization's productivity but also improves overall employee satisfaction and engagement. Ultimately, this holistic approach will lead to a more cohesive and efficient work environment for your entire team.

Media

Media

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Inconcert
XCALLY

Integrations Supported

GoldMine CRM
Google Contacts
Microsoft 365
Microsoft Teams
NetSuite
Sage CRM
Salesforce
Sugar Sell
Verint Workforce Engagement
Zendesk

API Availability

Has API

API Availability

Pricing Information

$69/month/port
Plans: Basic, Pro, Plus
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactive Powers

Date Founded

2015

Company Location

United States

Company Website

www.ivrpowers.com/videortc/

Company Facts

Organization Name

Evolve IP

Date Founded

2011

Company Location

United States

Company Website

www.evolveip.net

Categories and Features

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business VoIP

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

UCaaS

Not specified

Virtual Desktop (VDI)

Not specified

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