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What is VoIPline Telecom?

Effortlessly manage your business communications without needing any technical skills, thanks to VoIPline Telecom's user-friendly phone system. This system offers complete visibility into your communications through an intuitive visual block diagram accessible from any web browser. With a simple drag-and-drop interface, you can easily place more than 30 telephony configuration tools onto the canvas, allowing you to customize your setup according to your specific needs and preferences. You have the ability to adjust the incoming call flow by linking different objects, making the entire process visually clear for anyone, even those who are not technically inclined; every aspect of how an incoming call is handled is presented in an easily understandable manner. Additionally, you can create multiple distinct canvases organized by tabs to manage various call logics, which minimizes the risk of confusion that can occur when too many elements clutter a single canvas. This adaptability guarantees that your business communications remain efficient and well-organized at all times, empowering you to focus on what truly matters—growing your business.

What is Cool Telecom?

Cool Telecom provides a cloud-based telephony solution designed to meet the needs of businesses, regardless of their size, featuring a flexible interface that seamlessly integrates CRM and Helpdesk features to enhance sales and improve communication for support teams. Clients can easily obtain phone numbers from more than 50 countries and scale their workforce based on seasonal fluctuations, while taking advantage of detailed insights through real-time analytics. The platform's accessibility on any device enables users to make and receive calls from almost any location, ensuring connectivity at all times. With Cool Telecom's multifunctional app, users can effectively manage call routing according to various factors such as IVR selections, agent skills, time zones, and more, all through an intuitive dashboard. Moreover, the platform offers sophisticated, real-time analytics on agent and team performance, allowing businesses to monitor activity via a live feed and enabling data cross-referencing with current CRM systems for enhanced insights and opportunities for improvement. Such capabilities not only keep businesses connected but also foster ongoing advancements in customer service and overall operational effectiveness, creating a robust environment for growth and satisfaction.

Media

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Media

No images available

Integrations Supported

Microsoft Teams

Integrations Supported

Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$1.05
Free Trial Offered?
Free Version

Pricing Information

€10 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoIPline Telecom

Date Founded

2008

Company Location

Australia

Company Website

www.voipline.net.au

Company Facts

Organization Name

Cool Telecom

Date Founded

2021

Company Location

France

Company Website

www.cool-telecom.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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