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What is Vocal IP?

Vocal One showcases a state-of-the-art cloud communication solution provided by Vocal IP, available across the country. This platform combines a wide range of communication tools suitable for both mobile and desktop users, including high-definition voice calls, messaging, web and video conferencing, SMS, and instant messaging, thereby creating an all-encompassing communication infrastructure for businesses. It promotes seamless connectivity across an assortment of devices, such as desk phones, laptops, tablets, and smartphones, allowing users to switch effortlessly between different environments, like transferring calls from desk phones to mobile devices without any disruption. In addition, Vocal IP offers sophisticated cloud-based omnichannel Call Center Software designed for both enterprise-level and smaller business clients nationwide. This software enables customer engagement teams to manage numerous incoming inquiries simultaneously, ensuring exceptional customer service. Moreover, users have the capability to archive and store recordings tailored to their specific needs, with the option to retain an unlimited number of messages, which makes the system adaptable and scalable for expanding businesses. Ultimately, Vocal One not only enhances communication efficiency but also significantly enriches the customer experience by utilizing cutting-edge technology, thus positioning itself as a vital tool for modern enterprises. By integrating these features, Vocal One stands out as a comprehensive solution that meets the diverse needs of today's dynamic business environment.

What is Allworx Verge?

Integrating a Verge IP phone with the Allworx Reach™ app on your mobile devices creates a seamless communication experience, whether you're in the office or on the go. This configuration guarantees uninterrupted connectivity. The real-time synchronization of your contacts across mobile devices, Outlook via Interact Professional, and the Verge IP phone significantly enhances your communication capabilities. With Reach, you can easily transfer active calls between your mobile device and the Verge IP phone, promoting a smooth conversational flow. Moreover, you have the convenience of controlling your Verge IP phone from your mobile device, placing essential functionalities right at your fingertips. Our vision for a business phone system is one that adjusts to your individual needs; thus, the Programmable Function Buttons allow you to customize your phone’s features. You can create speed dials for your key personal contacts or colleagues within the corporate directory. Additionally, for colleagues who are part of the Allworx system, you will gain insight into their current presence status and call activities, such as whether they are engaged in a call, available, or on do not disturb mode. This capability is particularly advantageous for call center agents, as it enables them to efficiently manage incoming calls directed to their assigned ACD queues, ensuring they never miss a chance to assist a customer. With such features in place, businesses can foster a more collaborative and responsive environment.

Media

Media

Integrations Supported

Coeo
DIDforSale
Gong
Highrise
Microsoft 365
Microsoft Outlook
Oreka TR
SIP.US
Salesforce
Skype
Zendesk

Integrations Supported

Coeo
DIDforSale
Gong
Highrise
Microsoft 365
Microsoft Outlook
Oreka TR
SIP.US
Salesforce
Skype
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vocal IP

Date Founded

2006

Company Location

United States

Company Website

vocalip.com/voice/unified-communications/

Company Facts

Organization Name

Allworx

Date Founded

1998

Company Location

United States

Company Website

www.allworx.com/ip-phones

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

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