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What is Vocal IP?

Vocal One showcases a state-of-the-art cloud communication solution provided by Vocal IP, available across the country. This platform combines a wide range of communication tools suitable for both mobile and desktop users, including high-definition voice calls, messaging, web and video conferencing, SMS, and instant messaging, thereby creating an all-encompassing communication infrastructure for businesses. It promotes seamless connectivity across an assortment of devices, such as desk phones, laptops, tablets, and smartphones, allowing users to switch effortlessly between different environments, like transferring calls from desk phones to mobile devices without any disruption. In addition, Vocal IP offers sophisticated cloud-based omnichannel Call Center Software designed for both enterprise-level and smaller business clients nationwide. This software enables customer engagement teams to manage numerous incoming inquiries simultaneously, ensuring exceptional customer service. Moreover, users have the capability to archive and store recordings tailored to their specific needs, with the option to retain an unlimited number of messages, which makes the system adaptable and scalable for expanding businesses. Ultimately, Vocal One not only enhances communication efficiency but also significantly enriches the customer experience by utilizing cutting-edge technology, thus positioning itself as a vital tool for modern enterprises. By integrating these features, Vocal One stands out as a comprehensive solution that meets the diverse needs of today's dynamic business environment.

What is VadaXchange?

VadaXchange PBX is a cloud-based phone solution for businesses that can be hosted or run on VMware, featuring a flexible and cost-effective pricing model that charges monthly per license, thus eliminating the necessity for purchasing hardware. Vadacom's cloud PBX excels as it delivers the advantages of a traditional PABX system while seamlessly integrating advanced unified communications capabilities, all without relying on outdated TDM systems or on-premise servers. Users have comprehensive control over the entire phone system, including the management of phone lines and business call flows, as well as access to a full-featured contact center equipped with ACD agents, call queues, in-depth reporting, and options for call recordings and quality assurance. The intuitive Vadacom Buddyâ„¢ interface enables team members to adjust their availability for calls, view which colleagues are free for transfers, and sync their mobile devices, desk phones, and calendars, while also facilitating call recording and other functionalities. Moreover, users can securely connect to the phone system via any web browser or conveniently use the Buddy app on their iPhone or Android devices, ensuring uninterrupted communication wherever they are. This exceptional flexibility significantly enhances the ability of teams to remain connected and organized, ultimately leading to improved productivity and collaboration among employees.

Media

Media

Integrations Supported

Gong

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Vocal IP

Date Founded

2006

Company Location

United States

Company Website

vocalip.com/voice/unified-communications/

Company Facts

Organization Name

Vadacom

Company Location

New Zealand

Company Website

www.vadacom.com/page/vadacom-cloud-hosted-pbx-solution

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Web Conferencing

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
Web Conferencing

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