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What is Vocally?

Vocally functions as an AI voice receptionist tailored for small to medium-sized service businesses. This cutting-edge tool operates around the clock, managing incoming calls in several languages, including Italian, English, and Spanish, while also facilitating bookings, providing responses from a customized knowledge base, and effectively directing or escalating calls as needed. Furthermore, it enhances customer interaction through follow-ups via SMS, email, and WhatsApp, thereby boosting engagement. The addition of a user-friendly voice widget on websites enables visitors to connect with the same AI assistant, creating a consistent experience. Each business benefits from its own dedicated tenant, which includes personalized prompt tuning, detailed call logs, transcripts, and extensive usage analytics. Developed by Mandally Technologies S.R.L.S. in Italy, this service is designed to meet the specific demands of various industries. With its wide array of features, Vocally not only optimizes communication but also significantly improves operational efficiency for its clients. Ultimately, Vocally sets a new standard for customer service automation in the industry.

What is Kestrel Voice?

Kestrel Voice is an innovative no-code AI solution designed to function as a receptionist and streamline voice operations, specifically created for businesses that emphasize the importance of every call they receive. Users can easily connect their phone number and input relevant information such as services offered, hours of operation, common questions, policies, and booking procedures, allowing for a quick and efficient setup without the necessity of a customized voice system. The AI receptionist proficiently manages incoming calls by eliminating spam, delivering responses grounded in the business's verified information, qualifying inquiries from customers, handling appointment scheduling or changes, routing important calls, and taking messages. Each call generates useful outputs like transcripts, summaries, follow-up actions, and insights about customer interactions. In addition, Kestrel Voice can leverage the same business knowledge for website chat, public AI profiles, and meeting support, allowing companies to maintain a cohesive and adaptable AI interface across both phone and online customer interactions. This comprehensive strategy not only enhances the efficiency of service providers but also significantly improves customer experiences through various communication platforms. Furthermore, the integration of Kestrel Voice into daily operations ensures that businesses can adapt to changing customer needs while maintaining high standards of service.

Media

No images available

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mandally Technologies S.R.L.S.

Company Location

Italy

Company Website

vocally.me

Company Facts

Organization Name

Kestrel Voice

Company Location

United States

Company Website

www.kestrelvoice.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

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