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ease 4 out of 5 stars
features 5 out of 5 stars
design 4 out of 5 stars
support 4 out of 5 stars

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What is Voicemaxx CE?

Intrado offers a comprehensive cloud-based calling solution designed for enterprises that is entirely managed and hosted. This service encompasses team collaboration features such as messaging, meetings, and mobility options, along with the advantages of Cisco Webex devices. Additionally, VoiceMaxx CE integrates the Cisco Hosted Collaboration Solution (HCS), a cloud service that builds upon the established on-premises Call Manager system provided by Cisco. This makes it an excellent option for medium to large businesses transitioning from traditional on-premise services. The solution is backed by Intrado's geo-redundant Data Centers, ensuring superior business continuity and disaster recovery capabilities. Furthermore, Intrado’s engineering team is on hand around the clock to provide support and assistance whenever needed. This level of support is crucial for maintaining seamless operations in a dynamic business environment.

What is Smiddle?

Smiddle is a dynamic software company that specializes in cybersecurity, telephony, and contact center solutions tailored for Cisco systems. We are committed to creating cutting-edge products that empower businesses to achieve their goals by improving the efficiency and effectiveness of their contact centers. By collaborating with us, clients can enhance their customer service experience and optimize their operations. Smiddle proudly holds the status of a Solution Partner within the Cisco DevNet program, engaging in joint development initiatives with Cisco to ensure top-tier solutions. Our cybersecurity solutions are meticulously crafted to strengthen your security infrastructure significantly. Furthermore, our all-encompassing contact center software tackles various challenges, such as recording and archiving client interactions, monitoring service quality, managing communications via popular messaging platforms, orchestrating large-scale outbound campaigns, developing customer interaction scenarios for agents, and seamlessly integrating CRM systems with Cisco Finesse, among many other capabilities. With our unwavering commitment to innovation and excellence, Smiddle aspires to reshape the customer engagement landscape and deliver exceptional value to our clients. Ultimately, we believe that investing in superior technology can lead to transformative outcomes for organizations and their customers alike.

Media

Media

Integrations Supported

Cisco Jabber
Cisco Webex
Dropbox
Salesforce

Integrations Supported

API Availability

API Availability

Pricing Information

$25.00/month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Intrado

Date Founded

1986

Company Location

United States

Company Website

www.intrado.com/en/enterprise-collaboration/calling/voicemaxx-ce

Company Facts

Organization Name

Smiddle

Date Founded

2015

Company Location

Estonia

Company Website

www.smiddle.com

Categories and Features

Business VoIP

Call Parking
Call Recording
SIP Trunking
Unified Communications

Telephony

Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Call Center

Call Logging
Call Recording
Call Scripting
Campaign Management
Predictive Dialer
Real-time Chat
Reporting/Analytics

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