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What is Voso.ai?

By harnessing innovative conversational AI technology, we enable you to engage with a larger pool of leads and cultivate more substantial interactions. Elevate your sales and lead generation profits by adopting our advanced conversational AI solution. Improve your response rates and broaden your outreach to potential customers, while simultaneously lowering your cost per acquisition through Voso.ai's management of routine conversations. Effectively interact with your leads via SMS and voice calls, as Voso.ai efficiently processes opt-out requests and identifies when leads wish to opt out of further contact. Prospective clients can converse with Voso as easily and naturally as they would with a human representative. This method not only enhances motivation and hones skills but also minimizes employee turnover, empowering agents to focus on more critical tasks. The seamless integration of AI into your sales approach can transform the way you engage with prospects, ultimately leading to increased efficiency and effectiveness in your outreach efforts. Adopting this technology positions your business at the forefront of modern sales strategies.

What is Genesys Cloud CX?

Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.

Media

Media

Integrations Supported

Aivo
AmplifAI
Armour365
Aura365
ChatLingual
Chatlayer by Sinch
Cobrowse.io
Collect!
Connect
Dimension Labs
Help Lightning
Knowmax
Level AI
Mayday
Operata
Rymiq AI
SightCall
Verint AI Blueprint
Zowie
ethosIQ Customer Engagement Platform

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$75 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Convoso

Date Founded

2006

Company Location

United States

Company Website

www.convoso.com/products/voso-ai/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

www.genesys.com

Categories and Features

AI Dialers

Not specified

Conversational AI

Not specified

Voice Bot

Not specified

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

AI Voice Agents

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Communication Management
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback

Help Desk

Automated Routing
Document Storage
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Self Service Portal

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management

Sales Dialers

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

UCaaS

Not specified

Voice Bot

Not specified

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