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What is Voys?

Voys delivers cutting-edge telephony solutions aimed at improving the interactions between businesses and their customers throughout the Netherlands. By utilizing internet-based fixed telephony, the reliance on traditional on-site telephone systems is removed, providing users with full control and access to exceptional support, which significantly enhances operational flexibility. Targeting small and medium-sized enterprises with 1 to 100 workstations, Voys caters to a wide array of industries, including plumbers, law firms, webshops, and greengrocers, offering tailored solutions to meet their unique needs. For larger businesses with 101 to 5,000 workstations, Voys equips them with extensive communication systems, serving diverse entities such as airports, hotel chains, municipalities, and international wholesalers. The synergy of innovative technology and exceptional customer service fosters high satisfaction rates, which is a defining feature of Voys. In addition to ensuring seamless connectivity and accessibility for clients, Voys distinguishes itself from competitors by providing personalized and effective communication solutions that genuinely cater to the specific requirements of each business. As a result, Voys not only enhances business operations but also contributes to the overall success of its clients.

What is Happi?

Effortless customer support designed specifically for smaller teams. Enhance your communication by consolidating all customer emails within a single, user-friendly application, which not only saves time but also improves engagement. We believe that prioritizing email-based support promotes a more sustainable model for smaller teams, particularly in contrast to live chat systems that can place undue pressure on staff and lead to customer dissatisfaction due to slower response times. Acknowledging that numerous email ticketing solutions do not meet expectations, we developed Happi to provide a seamless user experience. It includes the essential features needed for quick and effective responses, all wrapped in an intuitive interface. Keep your team aligned as every interaction is securely stored in one location, allowing any team member to review the entire history of customer communications and work together to ensure exceptional service. Happi is offered as free, open-source software, granting you the choice to host it on your own servers or select our cost-effective cloud option. No matter your hosting preference, our dedication to transparency is evident in our publicly accessible codebase, giving you complete visibility into our platform. This distinctive approach not only empowers your team but also establishes trust with your customers, ultimately fostering a more positive relationship. By putting the power of customer support in your hands, Happi enables your team to thrive in today's dynamic business environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

€12.50 per 4 users, per month
Free Trial Offered?
Free Version

Pricing Information

$11.88 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voys

Date Founded

2006

Company Location

Netherlands

Company Website

www.voys.nl/

Company Facts

Organization Name

Happi

Company Location

United States

Company Website

happi.team/

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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