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What is Wattle AI?

Wattle AI functions as a cloud-based AI receptionist specifically designed for small enterprises and service teams, proficient in handling customer inquiries through phone communication. Available around the clock, it features customizable questions and call flows, keeps track of caller information, and can schedule appointments for users on certain plans. This versatile platform supports web agents, WhatsApp Business calls, and SMS, merging conversations into a centralized inbox that includes customer profiles, call recordings, transcripts, and summaries for an effortless transition between staff members. Teams can tailor voice agents, set up guidelines and protections, prioritize urgent calls, and link a variety of tools such as calendars, spreadsheets, accounting software, and workflow applications. Its wide range of uses encompasses managing after-hours and overflow calls, scheduling appointments, handling job and maintenance requests, addressing inquiries for clinics and salons, restaurant reservations, and conducting follow-ups with team members. Furthermore, the subscription plans come with monthly call minutes, although additional charges may apply for Australian mobile numbers, outbound calls, and transfers, allowing businesses to select the features that best align with their requirements. Ultimately, Wattle AI not only streamlines communication but also boosts customer service efficiency while accommodating a multitude of business functions. By leveraging its capabilities, companies can enhance their operational workflow and deliver superior customer experiences.

What is FirstVoice AI?

FirstVoice AI provides a cloud-based reception solution specifically designed for small and medium enterprises that require assistance with incoming calls outside regular business hours. This service effectively handles business communications by answering common questions, taking messages, prioritizing urgent matters, and transferring calls according to the selected plan. Furthermore, it offers appointment management capabilities, allowing users to book, reschedule, or cancel appointments through seamless integration with various calendars and industry-specific platforms. Users also receive call summaries via text or email, enhancing communication. A standout feature is its speed-to-lead functionality, which ensures quick responses to new inquiries from supported web forms and social media sources. FirstVoice partners with clients to customize and test call scripts and integrations, providing regular updates to ensure alignment with evolving business needs. Primarily focused on the New Zealand market, it caters to a wide array of industries, such as trades, clinics, salons, hospitality, and professional services. The extent of integrations and feature sets depends on the connected systems and chosen plans, with advanced software connections and lead follow-up capabilities available for qualifying subscriptions, ultimately boosting customer service effectiveness in various sectors. Additionally, the platform aims to streamline operations and enhance client interactions, making it a valuable asset for businesses looking to improve their communication strategies.

Media

Media

No images available

Integrations Supported

Google Calendar
Cal.com
Google Sheets
QuickBooks Online
Slack
WhatsApp
Xero
Zapier
n8n

Integrations Supported

Google Calendar
Calendly
Cliniko
Fergus
HubSpot CRM
Microsoft 365
ServiceM8

API Availability

API Availability

Pricing Information

A$99/month
Starter costs A$99/month plus GST and includes 200 minutes and 100 SMS. Pro costs A$499/month plus GST and includes 1,000 minutes and 500 SMS. Max costs A$999/month plus GST and includes 4,000 minutes and 500 SMS. Each plan ends when its included minutes are used. Australian mobile numbers, outbound calls, and transfers are charged separately. Custom-built integrations on Max are quoted separately.

Pricing Information

$297 NZ/month
Starter: NZ$297 per month for 200 minutes (about 65 calls), one team calendar, and 100 SMS booking confirmations. Setup is included; plans are month-to-month with no lock-in contract. Prices are in NZD; no GST is added. Extra minutes are NZ$0.65 each.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

MOONSHOT VENTURES PTY LTD

Company Location

Australia

Company Website

heywattle.com

Company Facts

Organization Name

Digital Waves

Company Location

New Zealand

Company Website

www.firstvoice.co.nz

Categories and Features

AI Receptionists

Not specified

Categories and Features

AI Receptionists

Not specified

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