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What is WeSupply Labs?

WeSupply Labs helps online retailers enhance their customer experience after a sale, offering comprehensive services designed to create a seamless journey for consumers. Their features include proactive delivery notifications, package tracking, return management, and a store locator equipped with SEO schemas and social media integration. Additionally, they provide options for curbside and in-store pickup, along with an advanced Delivery Estimate Algorithm that leverages historical data. Customers can also participate in satisfaction surveys that measure their overall experience and Net Promoter Score. Analytics and statistics empower businesses to make informed decisions, while a branded tracking page delivers a top-tier self-service tracking experience. In terms of integrations, WeSupply Labs fully connects with Magento 2 for order tracking, returns, and store pickup, and also offers complete integration for Shopify covering order tracking and returns. For BigCommerce, integration is available through the Zapier App for order tracking, and Celigo provides full integration with Netsuite, ensuring a versatile ecosystem for various e-commerce platforms.

What is 12Return?

12Return is a highly reputable cloud-based solution tailored for managing product returns within a circular and customer-focused economy, offering an integrated returns management service for retail brands engaged in cross-border commerce. Built with a global perspective, 12Return serves as the comprehensive returns platform essential for your international Direct to Consumer operations. Recognizing that every business is unique, 12Return allows you complete control over your account settings, enabling you to customize return policies, identify return motives, manage communication, choose carriers, and organize logistics routes among other functionalities. Additionally, the platform features a multilingual interface that supports customer interactions in nine different languages, encompassing everything from emails to return documentation and the return portal itself. Moreover, 12Return seamlessly integrates with widely-used systems like Shopify, and its versatile API suite ensures that you can connect it with any other system in your supply chain, providing unparalleled flexibility for your operations. The adaptability and user-centric design of 12Return make it an indispensable tool for modern retailers navigating the complexities of returns management.

Media

Media

Integrations Supported

Magento
Shopify
Axis LMS
BigCommerce
Celigo
Klaviyo
NetSuite
Zapier

Integrations Supported

Magento
Shopify
Intercom
LiveChat
Slack
UPS Ready
Zendesk
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

$0.03/shipment
Find a plan that’s right for your business!
Not sure about which plan to go for? Talk to our sales expert today: https://wesupplylabs.com/pricing/
Free Trial Offered?

Pricing Information

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WeSupply Labs

Date Founded

2008

Company Location

United States

Company Website

bit.ly/2YUJ06y

Company Facts

Organization Name

12Return

Date Founded

2010

Company Location

Netherlands

Company Website

12return.com

Categories and Features

B2B eCommerce

Not specified

Delivery Management

Customer Portal
Order Tracking

Order Fulfillment

Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Returns Management
Supply Chain Management
eCommerce Integration

Order Management

Back Order Management
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

Branded Experience
Custom Return Policy
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For eCommerce
Status Tracking
Website Integration

Shipping

Ground Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking

Shopping Cart

Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management

Categories and Features

Returns Management

3PL / ERP Integration
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipping

Parcel Shipping
Shipment Tracking

Warehouse Management

3PL Management
Barcoding / RFID
Channel Management
Inventory Management
Location Control
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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