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What is WeSupply Labs?

WeSupply Labs helps online retailers enhance their customer experience after a sale, offering comprehensive services designed to create a seamless journey for consumers. Their features include proactive delivery notifications, package tracking, return management, and a store locator equipped with SEO schemas and social media integration. Additionally, they provide options for curbside and in-store pickup, along with an advanced Delivery Estimate Algorithm that leverages historical data. Customers can also participate in satisfaction surveys that measure their overall experience and Net Promoter Score. Analytics and statistics empower businesses to make informed decisions, while a branded tracking page delivers a top-tier self-service tracking experience. In terms of integrations, WeSupply Labs fully connects with Magento 2 for order tracking, returns, and store pickup, and also offers complete integration for Shopify covering order tracking and returns. For BigCommerce, integration is available through the Zapier App for order tracking, and Celigo provides full integration with Netsuite, ensuring a versatile ecosystem for various e-commerce platforms.

What is Synctrack?

Synctrack is a dedicated platform aimed at Shopify merchants to improve the post-purchase journey. It helps ecommerce businesses efficiently manage the customer experience after checkout, addressing components like payment tracking, shipment updates, delivery notifications, as well as handling returns and exchanges. With the Synctrack PayPal Tracking Sync feature, order tracking information is seamlessly updated with PayPal and Stripe, allowing merchants to keep payment records current, expedite fund releases, and reduce the chances of payment disputes and chargebacks. Furthermore, Synctrack Order Tracking provides a customized order tracking webpage where customers can monitor their orders, check the latest shipment status, track delivery progress, access carrier information, and review their tracking history. Merchants can personalize the tracking interface to reflect their branding, recommend products, offer support links, and incorporate social media, resulting in a unified customer experience. This all-encompassing strategy not only boosts customer satisfaction but also cultivates brand loyalty, ultimately leading to increased sales and repeat business.

Media

Media

No images available

Integrations Supported

Shopify
Axis LMS
BigCommerce
Celigo
Klaviyo
Magento
NetSuite
Zapier

Integrations Supported

Shopify

API Availability

Has API

API Availability

Pricing Information

$0.03/shipment
Find a plan that’s right for your business!
Not sure about which plan to go for? Talk to our sales expert today: https://wesupplylabs.com/pricing/
Free Trial Offered?

Pricing Information

$0
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

WeSupply Labs

Date Founded

2008

Company Location

United States

Company Website

bit.ly/2YUJ06y

Company Facts

Organization Name

Synctrack

Date Founded

2017

Company Location

Vietnam

Company Website

synctrack.io

Categories and Features

B2B eCommerce

Not specified

Delivery Management

Customer Portal
Order Tracking

Order Fulfillment

Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Returns Management
Supply Chain Management
eCommerce Integration

Order Management

Back Order Management
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

Branded Experience
Custom Return Policy
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For eCommerce
Status Tracking
Website Integration

Shipping

Ground Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking

Shopping Cart

Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management

Categories and Features

eCommerce Tools

Not specified

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