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What is WeSupply Labs?

WeSupply Labs helps online retailers enhance their customer experience after a sale, offering comprehensive services designed to create a seamless journey for consumers. Their features include proactive delivery notifications, package tracking, return management, and a store locator equipped with SEO schemas and social media integration. Additionally, they provide options for curbside and in-store pickup, along with an advanced Delivery Estimate Algorithm that leverages historical data. Customers can also participate in satisfaction surveys that measure their overall experience and Net Promoter Score. Analytics and statistics empower businesses to make informed decisions, while a branded tracking page delivers a top-tier self-service tracking experience. In terms of integrations, WeSupply Labs fully connects with Magento 2 for order tracking, returns, and store pickup, and also offers complete integration for Shopify covering order tracking and returns. For BigCommerce, integration is available through the Zapier App for order tracking, and Celigo provides full integration with Netsuite, ensuring a versatile ecosystem for various e-commerce platforms.

What is Trackr?

With connections to over 900 carriers worldwide, you and your customers will always stay updated on the whereabouts of your shipments. By implementing automated email alerts, customers can easily monitor their order status, which greatly decreases the frequency of inquiries about their orders. The service accommodates a range of shipping methods, such as AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet, and ePacket (China Post, China EMS), while allowing you to discreetly mask any Chinese origins. This parcel tracking solution is designed to provide a customized experience, enabling you to adjust the tracking template to fit your store's visual theme. You have the power to modify text colors, button styles, and background images, along with the choice of which tracking details to display. Furthermore, you can add a note in the "seller's message" section to foster deeper customer interaction. To enhance your revenue stream, think about activating product suggestions on the tracking interface. This feature serves not only to keep customers informed but also to lessen the load on customer service agents dealing with "where is my order" queries. Customers can easily retrieve their order information through your store's tracking page at any time, using their shipment tracking number or by combining their order ID with their email. This frictionless tracking process not only improves customer satisfaction but also cultivates brand loyalty, making it a vital tool for your business. As a result, your customers will appreciate the efficiency and ease of keeping tabs on their orders, further establishing a positive relationship with your brand.

Media

Media

Integrations Supported

Axis LMS
BigCommerce
Celigo
Klaviyo
Magento
NetSuite
Shopify
Zapier

Integrations Supported

Axis LMS
BigCommerce
Celigo
Klaviyo
Magento
NetSuite
Shopify
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$0.03/shipment
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WeSupply Labs

Date Founded

2008

Company Location

United States

Company Website

bit.ly/2YUJ06y

Company Facts

Organization Name

Shopify

Company Location

Latvia

Company Website

apps.shopify.com/trackr

Categories and Features

Delivery Management

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Order Fulfillment

Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Shopping Cart

Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management

Categories and Features

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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