Ratings and Reviews 3 Ratings
Ratings and Reviews 0 Ratings
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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
What is Weave?
What’s the point of relying on multiple systems when a single solution can handle everything? Weave simplifies communication for patients, clients, and customers, enhancing efficiency both in the office and remotely. This streamlined communication is particularly beneficial in the context of the COVID pandemic. By using Weave, connecting with clients and patients becomes a straightforward process. It ensures that important messages are delivered promptly and effectively, fostering better relationships and improving overall service.
What is TigerConnect?
Enhance Workflow Efficiency with a Unified Solution for Clinical Collaboration, Physician Scheduling, Alarm Management, and HIPAA-Compliant Patient Engagement
Discover how healthcare institutions, from hospitals to home health agencies, are streamlining clinical collaboration, physician scheduling, and patient communication through a single, scalable platform. The cloud-based solution, TigerConnect, empowers clinical teams and staff to communicate securely via text, voice, and video chat, regardless of their location, by connecting individuals based on their role or name. With seamless integrations with EHRs, staff scheduling systems, and nurse call systems, messages are delivered to the appropriate person or team, facilitating rapid care coordination and improving workflow efficiency.
The ability to communicate securely through text and video with patients and their families helps minimize appointment no-shows while improving patient flow through features like pre-visit document sharing. Additionally, post-visit engagement is enhanced by allowing physicians to send care instructions and reminders, enabling patients to easily ask questions, share images, or request virtual consultations. This approach not only promotes adherence to care plans but also works to decrease readmissions and elevate the overall patient experience.
A single platform equipped with an easy-to-use smartphone and desktop application consolidates all these functionalities, thereby eliminating the necessity for multiple vendors or disparate tools, ultimately making healthcare collaboration more effective and intuitive. This comprehensive solution empowers healthcare providers to focus more on patient care rather than managing multiple systems.
Integrations Supported
4D EMR
AVImark
Advantage SMART Practice
CodeKeep
DentiMax
Dentina.Ai
EagleSoft
IntraVet
Liine
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Contact for pricing
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Weave
Date Founded
2011
Company Location
United States
Company Website
www.getweave.com
Company Facts
Organization Name
TigerConnect
Date Founded
2010
Company Location
United States
Company Website
www.tigerconnect.com
Categories and Features
Ambulatory Surgery Center (ASC)
Not specified
Appointment Reminder
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Mobile Access
Multi-Location
Online Payments
Recurring Appointments
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Business Text Messaging
Not specified
Business VoIP
Call Recording
Contact Management
IVR / Voice Recognition
Call Tracking
Call Recording
Call Routing
Caller Identification
Contact Management
Appointment Management
Customer Advocacy
Advocate Management
Campaign Management
Communication Management
Reporting/Analytics
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Customer Engagement
Not specified
Customer Feedback
Alerts / Notifications
Negative Feedback Management
Dental
Not specified
Email Marketing
Customer Surveys
Drip Campaigns
Image Library
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Healthcare CRM
Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Predictive Analytics
HIPAA Compliant Messaging
Not specified
Internal Communications
App Integration
Chat/Messaging
IVR
Call Logging
Call Recording
Call Routing
Voice Mail
Lead Management
Campaign Management
Local Marketing
CRM
Email Marketing
Review Management
Loyalty Management
CRM
Customer Activity Tracking
Medical Scheduling
Not specified
Optometry
Not specified
Patient Case Management
Not specified
Patient Engagement
Not specified
Patient Intake
Not specified
Patient Relationship Management (PRM)
Not specified
Patient Scheduling
Not specified
Payment Processing
Debit Card Support
Mobile Payments
Online Payments
Recurring Billing
Review Management
Campaign Management
Dashboard
Response Management
Review Monitoring
Review Notification
Review Request
Social Sharing
SMS Marketing
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Spa
Not specified
Team Chat
Not specified
Team Communication
Audio Calls
Chat / Messaging
Discussion Threads
Mobile Access
Push Notifications
Task Management
Telephony
Auto-Dialer
Call Monitoring
Contact Management
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
Mobile Access
Multi-User Collaboration
Voice Mail
Veterinary
Not specified
Veterinary Appointment Scheduling
Not specified
Categories and Features
Ambulatory Surgery Center (ASC)
Not specified
Clinical Communication and Collaboration
Not specified
Electronic Medical Records (EMR)
Not specified
Healthcare
Not specified
HIPAA Compliance
Not specified
HIPAA Compliant Messaging
Not specified
Patient Experience
Not specified
Patient Relationship Management (PRM)
Not specified
Patient Scheduling
Not specified
Telemedicine
Appointment Reminders
Appointment Scheduling
Chat / Messaging
HIPAA Compliant
Multi-Provider Practice
Remote Treatment Plans
Video Conferencing