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What is Wegweiser?

Wegweiser operates as an adaptable SaaS platform specifically designed for managed service providers and IT departments, augmenting remote monitoring and management (RMM) systems with advanced endpoint intelligence. By utilizing agents that work seamlessly across Windows, Linux, and macOS, it collects crucial device telemetry to evaluate numerous factors such as performance, security protocols, application usage, network statistics, software inventory, and patch management status. The intuitive console effectively aggregates insights and health scores for devices, groups, organizations, and tenants, featuring onboarding assessments, trend analysis, alerts, comprehensive reporting tools, and compliance mapping. Technicians gain the advantage of AI-assisted chat, which supports them in investigating findings and identifying potential causes of problems. Moreover, the platform offers browser-based terminal access and remote-control capabilities to simplify endpoint management tasks. Wegweiser integrates smoothly with select help-desk and RMM systems, enabling the delivery of alerts through platforms like Slack, Microsoft Teams, email, or webhooks. This solution is meticulously crafted to support MSPs managing diverse client environments while also enhancing visibility and control for internal IT teams alongside their current RMM solutions. With its extensive array of features, Wegweiser not only streamlines operational processes but also bolsters overall service delivery, ultimately allowing teams to focus on strategic initiatives rather than routine monitoring tasks.

What is ConnectWise Automate?

ConnectWise Automate enables rapid resolution of IT issues, streamlining processes for technology teams. This powerful platform for remote monitoring and management (RMM) enhances the productivity of IT personnel. It empowers teams to pinpoint devices and users in need of proactive oversight, eliminate obstacles to service delivery, and manage a greater number of endpoints efficiently, all without increasing their workload. As a result, organizations can maintain a higher level of service and support.

Media

No images available

Media

Integrations Supported

Microsoft Teams
Zammad

Integrations Supported

Barracuda Cloud Archiving Service
Barracuda PST Enterprise
Chronicle SOAR
ConnectWise PSA
Control D
Delinea Cloud Access Controller
DriveStrike
ESET Endpoint Security
HaloCSM
Hornetsecurity VM Backup
Jetbuilt
Kixie PowerCall & SMS
OpenText Core Endpoint Protection
Propel Your MSP
Spoom
VIPRE Endpoint Security
Viirtue
vCIO Hero

API Availability

API Availability

Pricing Information

$2/endpoint/month
Bring Your Own Key is $2/endpoint/month; you supply the AI-provider key and pay the provider separately. Standard is $5/endpoint/month with 60 Wegcoins per endpoint. Continuous is $15/endpoint/month with 400 Wegcoins per endpoint. Each account starts with 1,000 free Wegcoins and no card is required. Billing counts only endpoints that checked in during the month.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Old Forge Technologies

Date Founded

2020

Company Location

United Kingdom

Company Website

wegweiser.tech/

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/unified-management/automate

Categories and Features

MSP

Not specified

Categories and Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Endpoint Management

Not specified

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Automation

Not specified

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

IT Security

Anti Spam
Anti Virus
Email Attachment Protection
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

IT Service

Contract Management
IT Asset Management
Incident Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Mobile Device Management (MDM)

Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management

MSP

Backup Management
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Access Control
Analytics / Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
Vulnerability Scanning

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Vulnerability Scanning

RMM

Deployment Management
For MSPs
IT Asset Management
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Virtualization

Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Performance Management
Version Control
Virtual Machine Monitoring

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