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What is Welltok SmartReach?

Welltok's SmartReach CRM offers sophisticated analytics that enhance patient retention, attract new clientele, and fuel strategic growth initiatives. By utilizing a multi-channel outreach approach, healthcare providers can effectively engage, acquire, and nurture prospective patients. The comprehensive platform enables tracking of patient leakage while facilitating connections with essential providers for growth. With advanced predictive modeling and machine-learning algorithms, users gain deeper, more precise insights into their operations. Implementing referral redirection strategies can significantly boost revenue and optimize in-network referrals. SmartReach empowers organizations to better understand their audience, streamline communication, and assess the effectiveness of outreach efforts. Moreover, leveraging predictive analytics and machine learning aids in identifying individual patient needs, receptivity, and potential for impact. To establish success metrics, built-in tools assist in recognizing patterns and demographic characteristics within the population. By merging existing data with our exclusive consumer database, organizations can effectively analyze and pinpoint high-value targets for outreach and engagement. This combination of analytics and targeted strategies paves the way for sustained growth in a competitive healthcare landscape.

What is Health Desk?

Strengthening the bond between your healthcare team and patients is crucial throughout the entire journey, from the initial appointment scheduling all the way through triage and follow-up care. Health Desk significantly enhances the patient access experience, leading to increased revenue and improved utilization rates. Explore our in-depth Solution Overview for a comprehensive understanding. At every interaction point, safety measures are thoughtfully integrated to mitigate risks. It is vital to recognize the potential challenges of telehealth, ensuring that both patients and healthcare personnel have access to clear guidance before engaging in any actions that may pose risks. Our flow tools streamline patient movement and minimize redundant tasks, while the elegantly designed workspaces for both patients and staff act as intuitive resources that facilitate the effective and safe handling of all patient inquiries, from scheduling and triage to referrals and more. Training support staff has been made simpler than ever, allowing for a smooth experience for everyone involved. This forward-thinking strategy not only improves patient outcomes but also nurtures a more unified healthcare setting, ultimately contributing to a more holistic approach to care. By prioritizing these connections and efficiencies, your organization can cultivate a healthier, more engaged patient community.

Media

Media

Integrations Supported

Accurint Crime Analysis
Active Directory
AdvancedMD
Bridger Insight XG
Juris
LexisNexis Prospect Portfolio
Microsoft Dynamics 365
Nexis Data+
Nexis Diligence
Nexis Social Analytics
Plane
Salesforce
VerifyRX
eCitation

Integrations Supported

Accurint Crime Analysis
Active Directory
AdvancedMD
Bridger Insight XG
Juris
LexisNexis Prospect Portfolio
Microsoft Dynamics 365
Nexis Data+
Nexis Diligence
Nexis Social Analytics
Plane
Salesforce
VerifyRX
eCitation

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Welltok

Date Founded

2009

Company Location

United States

Company Website

welltok.com/health-system-growth/

Company Facts

Organization Name

Keona Health

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

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