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What is XCastLabs?

For over two decades, our cutting-edge technology has been at the forefront of providing telecom services. We specialize in a variety of areas including Hosted IP-PBX, SIP Trunks, Call Center Software, Wholesale, and Data Services, ensuring that our offerings align with the FCC standards for STIR/SHAKEN network compliance with outstanding service, competitive rates, and top-tier products. The XCast Unified Communications system is designed to be both scalable and international, featuring unlimited, complimentary extension-to-extension connectivity across the globe, all managed effortlessly through a web-based Administrator Control Panel (ACP) that simplifies the oversight of your features. We are excited to present our promotional pricing options, which include the Hosted PBX Basic package at just $9.95 per month and the Sip Trunking Basic plan at only $4.95 per month, making it easier than ever to enhance your communication capabilities.

What is Orbox?

The process of establishing the system is simple and it supports a wide range of phone models and service providers, all while integrating smoothly with current central systems. You can manage all your phone interactions through a visually engaging and easy-to-use platform. Each incoming call can be routed to the most appropriate individual or agent at the optimal time, which facilitates effective communication. The online control panel provides straightforward access to recording, monitoring, and reviewing all calls conducted within your organization. You have the ability to create limitless call routes, offering you flexibility in their management through the administrative interface. Moreover, you can tailor messages for automated responses based on extension numbers, times, or caller IDs, ensuring a personalized experience. Incoming calls can also be redirected to specified numbers, and in instances where lines are occupied, calls can be placed in a queue while keeping the caller's details for later use. Another significant aspect is the conference calling feature, which allows three or more participants to join the conversation at once, thereby conserving both time and resources. This all-encompassing system not only optimizes communication workflows but also significantly boosts overall operational productivity, making it an invaluable asset for any organization. In summary, it provides a robust solution for modern communication challenges, enhancing both efficiency and user experience.

Media

Media

Integrations Supported

Salesforce
Microsoft Teams
Zendesk

Integrations Supported

Salesforce
Descartes Fleet Performance Management
Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite

API Availability

Has API

API Availability

Pricing Information

$4.95/month
Promotional Plans:
Basic SIP Trunk $4.95
Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order.

Basic PBX $9.95
Free Office phone per extension, Free Installation and Inbound minutes.

Check website for standard pricing.

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Online Training

Company Facts

Organization Name

XCastLabs

Date Founded

2009

Company Location

United States

Company Website

xcastlabs.com

Company Facts

Organization Name

ORBCOM

Date Founded

2002

Company Location

Portugal

Company Website

orbcom.pt/our-products/orbox/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Queue Management
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Mail

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification

Telephony

Auto-Dialer
Call Monitoring
Inbound Reporting
Outbound Reporting
VoIP

Toll Free 800 Number

Not specified

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
File Sharing
Mobile Access
Voice Mail

White Label VoIP

Not specified

Categories and Features

Business Phone Systems

Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access

Business VoIP

Call Recording
IVR / Voice Recognition
SIP Trunking

Call Center

Call Recording
IVR / Voice Recognition
Queue Management
Reporting/Analytics

Unified Communications

Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Voice Mail

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