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What is XMReality?
XMReality enables the conversion of on-site visits into virtual interactions across various sectors. The platform allows for remote connections where participants can share their perspectives and work together using a suite of robust in-call tools. With a range of functionalities, XMReality empowers field personnel to engage with distant specialists for training and assistance. It enhances collaborative efforts by allowing users to toggle between live video, paused images, and shared files and documents. Users can utilize the guiding tools to emphasize crucial details and bridge language gaps effectively. Additionally, pre-defined and tailored step-by-step instructions are accessible to facilitate processes, highlighting necessary actions and documentation requirements. At the conclusion of each conference call, an automated PDF report is generated, ensuring that all documentation adheres to compliance standards. Furthermore, users have the option to record the session, capture screenshots, and annotate with notes, enhancing the overall engagement experience. This comprehensive approach not only streamlines communication but also maximizes efficiency in remote collaboration.
What is Dynamics 365 Remote Assist?
Leverage the capabilities of Dynamics 365 Field Service to collect asset information and effortlessly integrate it with the Microsoft Power Platform or other enterprise tools. By performing remote inspections, which can include videos, screenshots, and annotations, you can significantly reduce travel costs and prevent potential delays, all from your device. Moreover, you can easily launch the Dynamics 365 Remote Assist mobile app directly from a Field Service mobile booking, enabling you to document call specifics within the timeline of the related work order, thereby improving tracking and operational efficiency. This integration not only optimizes your workflows but also elevates the quality of service you provide, fostering a more responsive and effective customer experience. Ultimately, embracing these technologies can lead to enhanced decision-making and increased satisfaction for both service teams and clients.
Integrations Supported
Acterys
BUILDFitters
Caliach Vision
Dynamics 365 Field Service
Kanverse
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce
Saleshood
Integrations Supported
Acterys
BUILDFitters
Caliach Vision
Dynamics 365 Field Service
Kanverse
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce
Saleshood
API Availability
Has API
API Availability
Has API
Pricing Information
$50 per user per month
Free Trial Offered?
Free Version
Pricing Information
$65 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
XMReality
Date Founded
2007
Company Location
US and Sweden
Company Website
www.xmreality.com/our-product
Company Facts
Organization Name
Microsoft Dynamics 365
Date Founded
2016
Company Location
United States
Company Website
dynamics.microsoft.com/en-us/mixed-reality/remote-assist/