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What is Xeno?

Xeno is a cutting-edge messaging platform designed to improve your capacity to interact, convert, and keep customers engaged through instant replies. It strengthens the relationship between your team and clients, no matter the language or communication channel. The core advantage of Xeno is its skill in attracting fresh leads, converting these leads into devoted customers, guaranteeing their contentment, and sustaining an effective feedback loop—all while reducing complications and technical challenges. By using Xeno, businesses can effortlessly enhance their communication strategies, resulting in stronger customer relationships and overall business expansion. With its user-friendly interface and advanced features, Xeno positions itself as an essential tool for modern customer engagement.

What is Quiq?

Quiq is an enterprise AI platform designed to help organizations create and manage AI agents for customer service, support operations, and contact center workflows. The platform brings together customer-facing AI agents, employee-facing AI assistants, voice AI agents, AI workflows, AI analysts, reporting, integrations, and digital contact center capabilities. Companies can upload and use existing knowledge content, such as documents, help articles, and internal resources, to support AI agent responses. Quiq gives teams tools to guide AI behavior, define tone, configure decision rules, and establish clear boundaries for customer interactions. Its guardrail features help ensure that AI agents follow company policies and avoid risky or inappropriate responses. Businesses can run simulations and tests before deployment to confirm that agents handle sensitive situations, escalation needs, and policy conflicts correctly. The platform also provides step-by-step visibility into agent workflows, making it easier to understand how decisions are made. Reporting and performance analytics help teams score conversations, identify improvement areas, and optimize customer experience over time. Quiq is built for enterprise reliability with redundant model infrastructure and a stated 99.999% uptime commitment. Security and compliance are central to the platform, with support for SOC 2 Type II, HIPAA, GDPR, CCPA, AI governance, claim verification, and decision logs. Quiq helps companies scale AI-powered customer engagement while maintaining the oversight, accountability, and operational control required in enterprise environments.

Media

Media

Integrations Supported

Salesforce
Shopify
Asana
Easyflow
Google Analytics
Integrately
Mailchimp
Stripe
Trello
WordPress
Zapier

Integrations Supported

Salesforce
Shopify
Apple Business Chat
Facebook Messenger
Google Business Messages
Kik
NetSuite
Operata
Oracle Service
Topbox
X (Twitter)

API Availability

API Availability

Has API

Pricing Information

$77 per month
$65 per month if paid annually (2 months free)
Free Trial Offered?

Pricing Information

$250 per month
Pricing is conversation-based
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Xeno

Date Founded

2018

Company Location

United States

Company Website

xenoapp.com

Company Facts

Organization Name

Quiq

Date Founded

2015

Company Location

United States

Company Website

quiq.com

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Not specified

Categories and Features

AI Agents

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations

Customer Experience

Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing

2-Way Messaging
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

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