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What is Yo Telecom?

Much like how your smartphone goes beyond just making calls, our telephone systems are equipped with sophisticated features that improve communication efficiency and boost customer satisfaction. We provide a wide range of solutions, from cutting-edge business phones to user-friendly marketing tools, all carefully chosen to foster your company’s development. These systems go far beyond traditional landlines; they allow you to track missed calls, effortlessly link your CRM with your business phones via your computer, and automatically store all conversations in the cloud for easy access. Furthermore, you can manage cordless calls throughout your entire facility, ensuring comprehensive coverage. With these advanced tools at your disposal, your business is positioned to excel in the competitive marketplace while adapting to modern demands. Embracing these technologies not only streamlines operations but also enhances overall customer engagement.

What is Calabrio Call Recording?

Harness the power of every conversation and interaction to turn customer engagements into a rich source of actionable insights. Ensure thorough documentation is in place to facilitate streamlined compliance procedures. Seamlessly navigate through vast amounts of call recordings to check for adherence to regulations, address disputes, and mitigate risks. Align customer feedback with key business goals to drive success. Consistently document all calls to ensure that no interaction is ever missed. Safeguard valuable customer information from being overlooked. Achieve a holistic view of your customers while evaluating the performance of your contact center. Remain vigilant in tackling technical issues to minimize downtime effectively. Establish a vital safety measure by continuously overseeing your call center's infrastructure. Receive real-time alerts about potential problems to resolve them quickly and prevent missed opportunities. Organize call data systematically to transform large volumes of recordings into clear, structured information. Leverage advanced metadata tagging features to automatically categorize and arrange call data for better accessibility and analysis. This approach not only ensures compliance but also significantly boosts overall operational efficiency, ultimately benefiting your organization in the long run.

Media

Media

Integrations Supported

Five9
NovelVox Agent Accelerator
QEval
UniAgent
iVision Plus

Integrations Supported

Five9
NovelVox Agent Accelerator
QEval
UniAgent
iVision Plus

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yo Telecom

Date Founded

2013

Company Location

United Kingdom

Company Website

www.yotelecom.co.uk

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/call-recording/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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