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What is Zadarma?

One Platform for All Business Calls Simplify and enhance your business communications with Zadarma. From internal calls to global customer service, everything runs in the cloud — secure, reliable, and fully customizable to your workflow. Highlights include: - Visual PBX constructor for intuitive setup - AI call agents and speech recognition tools - Automatic call distribution (ACD) and IVR setup - eSIM for global mobile connectivity - Full API access to automate and integrate with your systems - 24/7 support and detailed documentation Perfect for companies managing international communication, remote support, or multi-channel sales teams.

What is Nectar Desk?

Nectar Desk is a software-as-a-service (SaaS) platform designed to manage both incoming and outgoing calls effectively. In addition to call management, it features robust reporting and analytics capabilities. Our all-encompassing call center software can be deployed in just a few moments. Users have the flexibility to personalize their agents, purchase phone numbers, and access numerous additional functionalities. Nectar Desk encompasses essential call center operations while also providing sophisticated tools for enhanced performance. You can analyze comprehensive metrics on agent performance, which include call recordings, availability, response times, and live listening options, along with tailored reports and notifications. Furthermore, Nectar Desk enables the management of all omnichannel communications from a single interface. The software facilitates seamless integration of SMS, ticketing systems, and chat services. Now, you have the ability to observe the performance of all your agents, including remote representatives, in real-time. Additionally, this platform allows you to evaluate and assess interactions between your agents and potential clients, ensuring timely support when necessary, ultimately enhancing customer satisfaction.

Media

Media

Integrations Supported

Pipedrive
Salesforce
Shopify
Bitrix24
Cloudonix
Kommo
LASERWAR CRM
Orderry
Planfix
RemOnline
Smartest Voice
Stackreaction
Zoho CRM

Integrations Supported

Pipedrive
Salesforce
Shopify
GoHighLevel
HubSpot CRM
Ontraport
Salesflare
ServiceTitan
Vonigo
Zingtree

API Availability

Has API

API Availability

Pricing Information

$2/month
Phone numbers start from $2/month.
Phone system bundles start from $0 per month for up to 5 users and at $22/month per 10 users.
Free Cloud PBX, free Teamsale CRM, speech analytics, eSIM, website widgets and call tracking
Free Version

Pricing Information

$50 per user per month
All-in-one pricing plan
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Zadarma

Date Founded

2006

Company Location

Bulgaria

Company Website

zadarma.com/en/

Company Facts

Organization Name

Nectar Desk

Date Founded

2015

Company Location

Canada

Company Website

www.nectardesk.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Call Logging
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Reporting/Analytics

Call Forwarding

Not specified

Call Recording

Call Sharing
Distributed Call Recording
On-Demand Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Fax Management
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

CRM

Calendar/Reminder System
Call Logging
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Task Management

eSIMs

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
VoIP
Voice & Data Integration

Categories and Features

Call Center

Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Scheduled Recording

IVR

Call Center
Call Logging
Call Recording
Call Routing
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Voice Broadcasting

Not specified

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