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What is Zed-Service?

Zed-Serviceâ„¢ is an exceptional CRM software designed for customer service, featuring advanced reporting capabilities and a comprehensive analytics dashboard. This scalable service management solution enables businesses to adapt to industry expansion efficiently. By automating operations, it enhances after-sales services significantly. Users can manage field services and warranty processes seamlessly from a single platform. Primarily catering to sectors that demand effective after-sales service or repair management, Zed-Serviceâ„¢ helps organizations streamline critical processes such as on-site service, walk-in service, and Return-to-Bench (RTB) operations. This optimization not only boosts profitability but also elevates the overall brand reputation, ensuring businesses stay competitive in their respective markets. With Zed-Serviceâ„¢, you can transform customer experiences while driving operational excellence.

What is Thulium?

Your team consistently engages with a variety of data sources, including contact history, dashboards, wallboards, and reports. Data-driven support effectively addresses the needs of customers, ensuring that everyone on the team understands their roles without any miscommunication. The customer service program serves as a means to disseminate information within the team, eliminating any chances of work duplication. With advanced reporting capabilities and control over key performance indicators (KPIs), you can capture leads from your website through proactive chat and callback features. A virtual call center provides sophisticated functions that enhance sales opportunities while allowing for the organization of the after-sales process. Thulium stands out for its user-friendly interface, straightforward configuration, rapid implementation, and reliable support. We specialize in developing contact center software, and it's crucial that users know how to navigate it effectively. The extensive integrations and rich API ensure that the Thulium contact center system seamlessly fits into your existing tool ecosystem. By automating repetitive tasks, you can focus on more strategic efforts, ensuring that 100% of calls are returned. This efficiency enables you to increase the volume of phone calls and promptly connect clients with the appropriate consultants, ultimately enhancing the overall customer experience. In this way, you will foster stronger relationships with your clients and drive greater success for your organization.

Media

Media

Integrations Supported

Base.com
CREDITONLINE
Zowie

Integrations Supported

Base.com
CREDITONLINE
Zowie

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$26.38/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zed-Axis Technologies

Date Founded

2000

Company Location

India

Company Website

zedaxis.com/our-products/zed-service-management-software/

Company Facts

Organization Name

Thulium

Date Founded

2006

Company Location

Poland

Company Website

thulium.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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