Ubeya Reviews & Ratings

Ubeya

4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is Zendesk Workforce Management (WFM)?

Zendesk Workforce Management (WFM) is an advanced AI-powered workforce optimization tool designed to enhance customer support operations through accurate staffing forecasts, automated scheduling, and real-time agent performance tracking. Using historical data analysis, Zendesk WFM predicts staffing needs across different timeframes—daily, monthly, or seasonally—helping organizations reduce overtime costs and maintain optimal service levels. The platform automates the complex task of creating agent schedules, allowing for personalized shift management that saves time for managers and agents alike. Real-time activity tracking and comprehensive analytics give managers the insight needed to plan, adjust, and optimize workforce deployment effectively. Agents benefit from increased transparency by viewing their tasks in advance, which improves productivity and morale. Zendesk WFM has delivered measurable results for clients such as Sendle, Wyze, and Tembici, including up to a 450% boost in first reply speed, doubled resolution rates, and significant cost reductions. The solution is seamlessly integrated with Zendesk’s customer service ecosystem, enhancing operational cohesion. Additional resources such as workforce planning templates, webinars, and demo videos support users in maximizing the platform’s potential. Zendesk’s AI-driven approach enables businesses to streamline customer support operations, improve team efficiency, and deliver better customer experiences. Overall, Zendesk WFM is ideal for organizations aiming to optimize workforce management in fast-paced, customer-centric environments.

What is Ubeya?

The demand for flexible work arrangements is increasing significantly. Ubeya presents itself as the ultimate operating system designed for temporary employment. By offering a comprehensive solution tailored for staffing and recruitment firms, event management at stadiums, and businesses that utilize temporary workers, Ubeya stands out in the market. This innovative SaaS B2B platform is revolutionizing the temporary job sector through technology. It creates connections between companies that oversee flexible workers, enabling them to efficiently manage, outsource, evaluate, and compensate their entire workforce. By streamlining operations across staffing agencies, businesses, and temporary employees, Ubeya automates various processes including scheduling, communication, payroll, and compliance, thereby enhancing efficiency. With Ubeya’s advanced technology, temporary workers experience a sense of belonging to their companies, which strengthens their engagement and accountability in the tasks they perform. The platform consolidates fragmented communication channels, improves worker retention, and lowers the rate of no-shows, effectively transforming the experience of flexible work. As a result, Ubeya’s solution empowers countless businesses around the globe to become more agile and resilient, fostering growth, operational excellence, and satisfied employees. Have you ever considered how large venues like the O2 Arena coordinate their workforce? Ubeya equips them with all the necessary tools for seamless management.

Media

Media

Integrations Supported

Zendesk

Integrations Supported

ADP Global Payroll
Asana
Attensi
Axis LMS
Bullhorn
Docusign
Fountain
JobAdder
MAPAL OS
Microsoft Teams
Microsoft Teams Phone
QuickBooks Accountants
Recruiterflow
SAP ERP
Slack
Teamtailor
Xero
Zapier

API Availability

API Availability

Has API

Pricing Information

$5.00/month/user
Free Trial Offered?

Pricing Information

$4/month/active user
Pay as you go for active workers* only
(*Active workers are only workers who were booked during a given month)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/service/workforce-management/

Company Facts

Organization Name

Ubeya

Date Founded

2017

Company Location

United Kingdom

Company Website

www.ubeya.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Performance Appraisal
Scheduling
Time & Attendance

Categories and Features

Attendance Tracking

Calendar Management
Employee Scheduling
Employee Time Clock
Overtime Tracking
Reporting/Analytics
Self Service Portal
Time Tracking
Timesheets

Employee Scheduling

Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking

On-Demand Staffing

Not specified

Payroll

Attendance Management
Reporting/Analytics

Staffing

Billing & Invoicing
CRM
Onboarding
Payroll Management
Self Service Portal
Temporary Staffing

Team Chat

Not specified

Time & Attendance

Not specified

Time and Expense

Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

Time Tracking

Not specified

Work Schedule Makers

Not specified

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Labor Projection
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance

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