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What is Ziptility?

Ziptility empowers water and wastewater utilities to boost efficiency and cut costs with intuitive applications that necessitate minimal setup and upkeep. With this platform, the process of capturing, organizing, and analyzing field data is remarkably straightforward, which enhances daily operations and supports informed decisions for the future. Users have the ability to create maintenance schedules customized to their specific assets and can effortlessly carry out preventive maintenance tasks. By visualizing the conditions of assets and pinpointing areas that require attention, utilities can reveal underlying issues that may otherwise go unnoticed. The system fosters transparency and accountability in all operations through enforceable procedures. Additionally, improved reaction times are a result of easily accessible asset locations and maintenance histories. Work assignments can be dispatched from remote locations, reducing the need for unnecessary trips to the office. Users can generate prioritized task lists and view assignments on an interactive map for better planning. Furthermore, a practical succession strategy can be crafted for incoming leadership, ensuring a seamless transition when changes occur. Ultimately, utilities gain the ability to independently formulate and implement a capital improvement program, eliminating the dependency on outside contractors for support. This independence not only saves time but also enhances overall operational effectiveness.

What is Cogsdale Customer Service Management?

Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively.

Media

Media

Integrations Supported

Vocantas Communicate

Integrations Supported

Vocantas Communicate

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ziptility

Date Founded

2018

Company Location

United States

Company Website

www.ziptility.com

Company Facts

Organization Name

Cogsdale

Date Founded

1997

Company Location

Canada

Company Website

www.cogsdale.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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