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What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Maxe AI Employee?

Maxe AI Employee functions as a cloud-based phone assistant, allowing small and growing businesses to independently handle their communication needs. Designed for roles like receptionist, sales, customer service, appointment scheduling, and order processing, it utilizes pre-approved business information to adeptly manage incoming calls and inquiries. Moreover, it collects caller and lead data, qualifies questions, logs requests for quotes or appointments, and can seamlessly connect callers to a human representative when required. Companies can personalize its greeting, knowledge base, duties, language options, and call transfer protocols. The initial setup can be accomplished in about 10 minutes, though more intricate configurations may take longer. This service is especially advantageous for businesses that deal with a high volume of inquiries, including those in sectors such as home services, childcare, dining, logistics, distribution, retail, property management, and various professional services. It is primarily focused on managing incoming calls rather than making outbound cold calls or sending mass text messages. Additionally, Maxe AI Employee is an accessible choice for organizations looking to improve customer engagement without requiring significant resources, thus empowering them to compete more effectively in their respective markets.

Media

Media

No images available

Integrations Supported

Google Cloud Platform

Integrations Supported

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

$99/month
Subscription plans are $99, $199, or $349 per month. Tailor-made AI employee engagements start at $2,500.

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Maxe Feed Holdings LLC

Company Location

United States

Company Website

maxefeed.com/ai-employee

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Receptionists

Not specified

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