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What is Zoho Voice?

Establish effective multi-channel communication with both voice and two-way SMS functionalities. Take advantage of advanced call center features like call barging, power dialing, and performance analytics to improve call management efficiency. Connect with local customers in the US and Canada through SMS conversations using local numbers that facilitate voice and SMS interactions. Seamlessly transmit one-way international SMS messages to more than 100 nations. Enhance your workflow by integrating your Zoho Voice phone system with CRM and helpdesk software. Revamp your communication strategy to significantly boost customer engagement levels. Broaden your business's presence by acquiring local and toll-free numbers in different countries. Make calls with peace of mind, ensuring you stay within your budget. Experience outstanding call quality for all business communications while enjoying substantial savings, especially on frequent international calls. These features will not only help you build stronger relationships with your customers but also improve their overall satisfaction, ultimately leading to long-term loyalty and repeat business. By prioritizing such robust communication strategies, you can position your business for ongoing success and growth.

What is Cox Business IP Centrex?

Our cloud-based VoIP business phone systems facilitate calling from anywhere, empowering you to manage your communications using any internet-connected device. Are you eager to learn how Cox Business can cater to your unique requirements? Reach out to one of our expert IP Centrex representatives for support. With our IP Centrex VoIP solution, you can guarantee that your customers are directed to the right team member every time. This cloud-based business VoIP phone system delivers a reliable and professional voice service that effectively handles your business's call volume. Utilize our Call Center Standard feature to route callers to the correct queue based on priority levels, ensuring they are connected to the next available agent. You can oversee and manage your calls from virtually anywhere thanks to our UC app, which is accessible on smartphones, tablets, or desktops. We are committed to developing a tailored plan that suits your present demands while also accommodating future expansion, whether you're starting a new venture or managing a large enterprise. Moreover, we handle all updates, installations, and repairs, guaranteeing a hassle-free experience for your company. With our all-encompassing support, you can dedicate your energies to what truly matters: the smooth operation of your business, while we take care of the technicalities. Leveraging our services allows you to enhance productivity and improve customer satisfaction simultaneously.

Media

Media

Integrations Supported

Bigin by Zoho CRM
ITP
ManageEngine ServiceDesk Plus
Truto
UltraDDoS Protect
Zoho CRM
Zoho Desk
businessphone.com

Integrations Supported

Bigin by Zoho CRM
ITP
ManageEngine ServiceDesk Plus
Truto
UltraDDoS Protect
Zoho CRM
Zoho Desk
businessphone.com

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/voice/

Company Facts

Organization Name

Cox

Date Founded

1962

Company Location

United States

Company Website

www.cox.com/business/phone/hosted-voice.html

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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