Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 18 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is Zoom Workplace?

Zoom Workplace is an integrated communication and productivity platform developed by Zoom to support collaboration, information sharing, and task management across distributed and hybrid teams. The software combines video meetings, instant messaging, cloud telephony, email, calendar services, and appointment scheduling within a unified workplace environment. Zoom Meetings enables participants to communicate through video and audio, share screens, record sessions, and collaborate using interactive meeting tools. Zoom Chat provides persistent messaging channels, file sharing, threaded discussions, and continuity between conversations that occur before, during, and after meetings. Its ZoomMate AI assistant generates meeting summaries, identifies follow-up actions, drafts communications, retrieves information, and helps automate recurring workplace activities. Zoom Canvas allows users to create collaborative documents, tables, forms, project plans, and internal knowledge resources using AI-assisted content generation. Zoom Whiteboard provides interactive canvases for brainstorming, mind mapping, flowchart creation, diagramming, and real-time visual collaboration. Zoom Clips supports asynchronous video communication through screen recording, webcam capture, video editing, and AI avatar-generated presentations. Zoom Tasks converts action items from meetings, chats, calls, and emails into assignments with owners, due dates, and progress tracking. Zoom Hub and Zoom Video Management provide centralized tools for organizing documents, whiteboards, recordings, video clips, and other shared content. Zoom Workplace also supports business application integrations, configurable administrative permissions, enterprise security controls, and access across desktop, mobile, and browser-based environments.

What is Dialpad Connect?

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

Media

Media

Integrations Supported

Zoom
Softbook
Zoom Contact Center
Zoom Scheduler
Zoom Slides
Zoom Virtual Agent

Integrations Supported

Zoom
Bullhorn
CEIPAL
Calendly
Call Optix
Chorus by ZoomInfo
Enthu.ai
Forethought
Headset
Microsoft 365
Outreach
Rafiki
RedSky
Slack
Theta Lake

API Availability

API Availability

Pricing Information

$13.32/user/month
Free Version

Pricing Information

$15/user/month
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Zoom Communications

Date Founded

2011

Company Location

United States

Company Website

www.zoom.com/en/products/collaboration-tools/

Company Facts

Organization Name

Dialpad

Date Founded

2011

Company Location

United States

Company Website

www.dialpad.com/business-communications/

Categories and Features

Business VoIP

Not specified

Collaboration

Not specified

Digital Signage

Not specified

Digital Workplace

Not specified

Hot Desk Booking

Not specified

Kiosk

Not specified

Team Chat

Not specified

Video Conferencing

Not specified

Video Recording

Not specified

Visitor Management

Not specified

Web Conferencing

Not specified

Whiteboard

Not specified

Categories and Features

AI Sales Assistants

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration

Chat / Messaging
Contact Management
Video Conferencing

Team Chat

File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Video Conferencing

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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