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What is Zoomia?

We provide a cloud-based solution aimed at streamlining a diverse array of business operations. Our platform is designed for exceptional flexibility and quick implementation of IT initiatives, making it suitable for numerous automation tasks, regardless of your skill level. To begin, just fill out the online registration form and confirm your email and phone number to access the platform. Although viewing the tutorial video is not mandatory, it offers crucial information on making the most out of the platform. Once registered, you can start customizing the system to align with your organization’s unique needs by submitting support requests or utilizing the integrator panel. From the very beginning, you will have access to the essential functionalities, while also having the option to deploy additional functional modules at the same time. Features including automated workstations, cloud services, document management, and accounting are effortlessly incorporated into various businesses, ensuring they remain compatible regardless of their longevity or sector. This adaptability allows organizations to significantly boost their operational efficiency and seamlessly respond to changing demands. As you explore the platform, you’ll discover even more tools and capabilities that can help drive your business forward.

What is SympoQ?

SympoQ is an AI-powered help desk solution that streamlines customer service and support processes through a unified portal. It features an advanced ticketing system equipped with a two-way email ticketing function, ensuring that all email correspondence is seamlessly recorded in the requests database. Both customers and support staff have access to a specialized portal that includes customizable layouts and various tools tailored to their roles for effective incident management. Additionally, the software comes with integrated live chat capabilities, accessible either through the support portal or via a web help widget, enhancing real-time communication. This comprehensive approach not only boosts efficiency but also improves the overall customer experience during support interactions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Pricing Information

€ 0.00
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Capstone

Date Founded

2018

Company Location

United Arab Emirates

Company Website

zoomia.org

Company Facts

Organization Name

SympoQ

Date Founded

2018

Company Location

Bosnia & Herzegovina

Company Website

www.sympoq.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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