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What is airfive?

Airfive functions as an intelligent assistant designed to optimize the management of your customer support emails, enabling you to focus on growing and innovating your enterprise. Thanks to its mail merge capability, you can effortlessly dispatch tailored emails to specific customer groups, ensuring that they remain well-informed as individual cohorts. The platform supports the integration of multiple email accounts, thereby centralizing all your support interactions in one accessible interface. When responses generated by AI are received, your dashboard will display notifications, allowing you the choice to either review them manually or configure them for automatic dispatch to your clients. You have the ability to enhance the accuracy of AI responses by training them using your existing emails, knowledge resources, or other pertinent data. Airfive offers a robust array of features specifically designed to bolster your customer support operations, empowering your team to focus on more valuable initiatives while we handle the routine tasks. Additionally, our sophisticated filtering system prioritizes emails based on their content and urgency, ensuring that the most pressing inquiries are addressed promptly, all while requiring minimal supervision. This streamlined approach not only accelerates response times but also significantly boosts overall customer satisfaction, fostering stronger relationships with your clientele. Ultimately, Airfive transforms your customer support experience, making it more efficient and effective than ever before.

What is SupportLogic?

SupportLogic enables enterprise teams to act on customer signals faster and smarter. Its Cognitive AI Cloud continuously analyzes tickets, conversations, and voice transcripts to detect support risks, sentiment changes, and upsell opportunities. A suite of ambient AI agents automates manual processes like summarization, QA, case routing, and trend detection—improving efficiency and reducing response times. Designed to plug into your existing CX stack, SupportLogic enhances platforms like Salesforce, Zendesk, and Snowflake while ensuring secure, compliant data handling. From support engineers to CCOs, teams use SupportLogic to increase retention, reduce costs, and deliver a more intelligent customer experience.

Media

Media

Integrations Supported

Freshdesk
Gmail
HubSpot CRM
Jira
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Notion
Salesforce
ServiceNow
Slack
Stripe
Zendesk

Integrations Supported

Freshdesk
Gmail
HubSpot CRM
Jira
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Notion
Salesforce
ServiceNow
Slack
Stripe
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$16 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

airfive

Date Founded

2024

Company Location

United States

Company Website

airfive.com

Company Facts

Organization Name

SupportLogic

Date Founded

2016

Company Location

United States

Company Website

www.supportlogic.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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