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What is InboxCRM by AppEQ?

InboxCRM by AppEQ is a powerful Customer Success platform designed to operate natively within Gmail, helping CS teams stay organized, proactive, and efficient without leaving their inbox. The platform enables users to import accounts seamlessly from Gmail and Google Calendar, while automatically logging all email and meeting touchpoints to create a unified, real-time overview of account health, usage metrics, and renewal risks. InboxCRM’s intuitive dashboards deliver actionable insights into at-risk customers, engagement trends, and expansion opportunities, all accessible without the need to toggle between different applications. Integration with leading CRMs such as Salesforce, HubSpot, and Zoho, along with analytics, helpdesk, and collaboration tools, ensures a smooth and cohesive data ecosystem. The platform’s smart filtering and role-based access control personalize each team member’s view, focusing attention on the most relevant information. Automated alerts notify teams of critical events, while personalized email templates streamline communication. Additionally, InboxCRM offers one-click generation of quarterly business review (QBR) decks, significantly reducing preparation time. By centralizing all customer success activities within Gmail, the tool enhances team productivity and responsiveness. This unified approach empowers customer success teams to boost retention, uncover upsell opportunities, and deliver superior customer experiences. In sum, InboxCRM by AppEQ transforms customer success management by integrating seamlessly into daily workflows and making data-driven decisions effortless.

What is Alhena?

Alhena AI is a comprehensive AI chatbot and shopping assistant platform designed to enhance eCommerce customer service and drive sales growth. The platform uses AI to recommend products, automate customer support tasks such as order tracking and returns, and provide real-time, personalized shopping guidance. By integrating with major eCommerce platforms like Shopify, WooCommerce, and Salesforce, Alhena AI ensures a seamless experience for both customers and businesses. With the ability to analyze customer data and optimize interactions, Alhena AI helps businesses improve customer satisfaction, increase conversions, and streamline support workflows. Its advanced analytics capabilities also provide actionable insights, enabling businesses to refine their product offerings and enhance overall performance.

Media

Media

Integrations Supported

Freshdesk
Gmail
Intercom
Salesforce
Zendesk
Adobe Marketo Engage
Chargebee
Google Docs
Klient
Looker
Outreach
Pipedrive
Planhat
Totango

Integrations Supported

Freshdesk
Gmail
Intercom
Salesforce
Zendesk
Discord
Gorgias
Klaviyo
Microsoft Outlook
Notion
Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

$15/user/month
Experience AppEQ

- Unlimited Team Members
- Limited Feature
Free Version
Free Trial Offered?

Pricing Information

$199/month
Free
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
1 AI profile
Basic AI-only support
Manual-only training frequency

Pro
$199.00
200 Conversations Per Month
Advanced package for growing teams, with extended conversation limits, analytics, integrations, and email support. Billed Annually
Up to 50,000 SKUs/URLs
5 AI profiles
Advanced analytics
AI & email support
Automated weekly training
Review management (Trustpilot, Yotpo)
Social integrations (Instagram, Facebook, WhatsApp)
API agents

Enterprise (Custom)
Contact Us
Per Year
Tailored for large organizations requiring unlimited scale, dedicated support, and custom integrations. Includes everything in Pro and Plus. It's a custom pricing for large teams to best fit your needs. Contact Sales to learn more.
Unlimited conversations
50,000+ SKUs or URLs
Unlimited AI profiles
Dedicated CSM & onboarding
Automated daily training
Dedicated channel with Alhena team support
Data export
Custom integrations
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

AppEQ.ai

Date Founded

2022

Company Location

India

Company Website

www.appeq.ai/

Company Facts

Organization Name

Alhena.ai

Date Founded

2022

Company Location

United States

Company Website

alhena.ai/

Categories and Features

AI Customer Success

Not specified

Customer Success

Account Alerts
Account Management
Health Score
Revenue Management

Revenue Management

Recommendation Engine

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Customer Success

Not specified

AI Knowledge Base

Not specified

AI Tools

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Customer Success

Not specified

Social Commerce

Not specified

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