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Ratings and Reviews 4 Ratings
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What is atEaseAI?
atEaseAI is an innovative platform designed for Customer Success and Account Management, specifically tailored for B2B SaaS enterprises. It goes beyond conventional Customer Success solutions, functioning as a System of Execution that empowers post-sales teams to convert customer insights into actionable steps.
This platform consolidates customer information from various sources such as CRM, support tickets, emails, meeting notes, product usage data, surveys, and other operational systems into a comprehensive AI-enhanced workspace. Rather than juggling multiple applications, Customer Success Managers and Account Managers obtain prioritized tasks, suggested next steps, automated workflows, and a complete view of customer interactions all from a single interface.
Central to atEaseAI's functionality is **Caleb**, an AI-powered assistant that facilitates user engagement with the platform through natural language. Caleb is capable of addressing inquiries about customer accounts, summarizing meetings, composing emails, generating follow-up tasks, initiating workflows, organizing schedules, identifying risks, spotting expansion opportunities, and enabling teams to work more efficiently without the hassle of switching between different screens.
The platform boasts essential features such as AI-powered customer health assessments, tracking for renewals and expansions, automating workflows, managing customer engagement campaigns, providing playbooks, task oversight, and delivering intelligent recommendations based on integrated customer data.
Engineered for the needs of expanding SaaS companies, atEaseAI seamlessly integrates with top CRM, support, communication, and productivity tools. By leveraging the power of AI alongside automation, atEaseAI not only decreases manual labor and reduces context switching but also enhances customer retention, equipping post-sales teams to scale effectively while ensuring outstanding customer experiences. Moreover, this approach
What is Tactic?
TACTIC, developed by Waterloo Manufacturing Software, is an advanced planning and manufacturing scheduling software that is highly customizable and can work alongside your ERP or MRP systems without serving as a substitute.
This software caters to both batch and discrete manufacturers, effectively minimizing inventory and supply chain expenses while enhancing customer service. Manufacturers utilize TACTIC to ensure timely deliveries, efficiently plan and schedule production, manage materials and capacity, and adeptly handle any issues or changes that arise. With its sophisticated scheduling algorithms and what-if analysis features, TACTIC enables management teams to strike a balance between optimizing business operations and meeting customer needs.
Additionally, Waterloo Manufacturing Software provides technical advisors who offer a comprehensive range of pre-sale and post-sale support services, ensuring that you can evaluate the technology and continuously reap greater benefits as you integrate it into your operations. Such ongoing assistance reinforces the importance of a strong partnership throughout your journey with TACTIC.
Integrations Supported
Cincom CONTROL
DELMIAworks
IFS Manufacturing
Infor CloudSuite Industrial Enterprise
Kinaxis Maestro
MAX ERP
Microsoft Dynamics 365
Microsoft Outlook
Oracle BPM Suite
REALTRAC
Integrations Supported
Cincom CONTROL
DELMIAworks
IFS Manufacturing
Infor CloudSuite Industrial Enterprise
Kinaxis Maestro
MAX ERP
Microsoft Dynamics 365
Microsoft Outlook
Oracle BPM Suite
REALTRAC
API Availability
Has API
API Availability
Has API
Pricing Information
Free Trial
Manage up to 50 accounts for 30 days free
No credit card required.
Full access to all core features.
No credit card required.
Full access to all core features.
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
atEaseAI
Date Founded
2025
Company Location
India
Company Website
www.ateaseai.com
Company Facts
Organization Name
Waterloo Manufacturing Software
Date Founded
1991
Company Location
United States
Company Website
www.waterloo-software.com
Categories and Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Categories and Features
APS
Automated Scheduling
Capacity Planning
Change Management
Constraint Management
Demand Planning
KPIs
MRP
Order Management
Production Scheduling
Quality Management
What-if Analysis
Automatic Replenishment Systems
Counting by Exception
Customer Management
Financial Management
Inventory Management
Nice Shelf Stocks
On-order Information
Sales Anticipation
Store Order Leveling
Zero Turnover Checks
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Gantt Chart
Alerts/Notifications
Capacity Monitoring
Color Coding
Dependency Tracking
Drag & Drop
Milestone Tracking
Progress Tracking
Task Management
Templates
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Manufacturing Execution
Document Management
Forecasting
Quality Control
Quote Management
Resource Management
Supplier Management
Supply Chain Management
Traceability
Manufacturing Intelligence
Aggregation
Analysis
Contextualization
KPIs
Propagation
Visualization
MRP
Bills of Material
Compliance Management
Document Management
Forecasting
Formula Management
Inventory Management
Order Management
Process Manufacturing
Product Configurator
Production Scheduling
Quality Control
Quality Management
Quote Management
Reporting/Analytics
Resource Management
Safety Management
Supplier Management
Supply Chain Management
Production Scheduling
"What If" Scenarios
Automated Scheduling
Bottleneck Optimization
Capacity Planning
Constraint Scheduling
Job Scheduling
Material Planning
Priority-Based Scheduling
Quality Control
Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management
Supply Chain Management
Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management