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What is eBSEG Digital Messaging Platform?

eBSEG's digital messaging platform facilitates the integration of multiple communication channels, including WhatsApp, Facebook Messenger, web notifications, Android/iOS alerts, secure inbox messages, SMS, and email. This messaging solution empowers businesses to enhance customer interaction, maintain brand visibility, and promptly inform clients about significant business developments, ultimately fostering stronger relationships with their audience. By utilizing these diverse tools, companies can ensure that their messaging is effective and reaches customers through their preferred mediums.

What is Unifonic?

Unifonic is a cutting-edge platform powered by artificial intelligence, aiming to create tailored interactions with customers across various channels. It enables businesses to communicate through numerous methods, including SMS, WhatsApp, Messenger, push notifications, and voice calls, allowing clients to engage through their favored mediums. With more than 100 native integrations with well-known tools like Salesforce, HubSpot, and Shopify, the platform effectively facilitates workflow automation. Moreover, Unifonic's Flow Studio provides pre-built templates for frequently encountered situations, such as abandoned cart alerts, one-time passwords, and chatbot integration, simplifying the setup of automated workflows. This platform enhances marketing strategies and improves operational efficiency through its low-code development features, while also offering 24/7 AI-enhanced customer support. Unifonic reaches a wide audience, achieving an impressive 95% coverage, with over 25 billion messages sent and serving a diverse clientele of more than 5,000 businesses, highlighting its significant industry presence. In addition, its dedication to continuous innovation empowers companies to meet the changing needs of customer engagement effectively. With such a robust framework, Unifonic positions itself as a key player in the landscape of customer interaction solutions.

Media

Media

Integrations Supported

Facebook Messenger
WhatsApp

Integrations Supported

Facebook Messenger
WhatsApp
Acuity Scheduling
Basecamp
Calendly
Campaign Monitor
Constant Contact
Google Calendar
HubSpot CRM
Insightly
Jira
Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Finance
Microsoft SharePoint
MoEngage
Odoo
Outreach
WooCommerce
Xero
monday AI work platform

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

eBSEG

Date Founded

2000

Company Location

Canada

Company Website

ebseg.com/Digital-Messaging-Platform.html

Company Facts

Organization Name

Unifonic

Company Location

Saudi Arabia

Company Website

www.unifonic.com

Categories and Features

SMS Marketing

2-Way Messaging
MMS
Reporting/Analytics
Scheduled Messaging

Categories and Features

AI Customer Service

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Customer Engagement

Not specified

Live Chat

Not specified

Push Notifications

Not specified

SMS Marketing

Not specified

Workflow Automation

Not specified

Workflow Management

Not specified

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