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What is eFiler?

eFiler provides users with the capability to file and find their emails efficiently from all devices. You can conveniently file multiple emails at once, along with other pertinent documents associated with your project. Additionally, our intuitive colour-coded indexed search feature simplifies the process of retrieving emails from your colleagues. This functionality enhances your overall productivity by ensuring that important communications are easily accessible.

What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

Media

Media

Integrations Supported

Autodesk Forma
Egnyte
Google Drive
Microsoft 365
Microsoft Outlook
Microsoft SharePoint

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

API Availability

API Availability

Pricing Information

$8.5/user/month
Subscription pricing starting from $8.50 per user per month (paid annually)
Free Trial Offered?

Pricing Information

$8 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Irradiant Ltd.

Date Founded

2011

Company Location

United Kingdom

Company Website

efiler.co.uk

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Discovery
Email Monitoring
Routing
Shared Inboxes

Categories and Features

Email Management

Not specified

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