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What is efluid?

efluid acts as a versatile and all-encompassing platform for customer management, specifically designed to cater to the distinct requirements of businesses operating in the utility sector. This innovative solution enables providers of energy, water, and heating services to manage the entire technical lifecycle effectively while keeping a comprehensive perspective on customer interactions. By employing a component-based architecture, efluid integrates various functional aspects within complex systems, ensuring smooth connectivity between front and back office functions. This design fosters extensive customization options, allowing organizations to adjust workflows and regulations to suit their unique needs. With its solid and adaptable framework, efluid ensures reliability within complicated information networks. Furthermore, it features significant configurability, empowering utilities to oversee multiple services such as electricity, gas, urban heating, and water, all while efficiently managing intricate billing processes and meter readings through both back-office operations and remote functionalities. The adaptability of efluid not only optimizes operational efficiency but also significantly boosts customer satisfaction by delivering personalized solutions tailored to their specific needs, ultimately driving loyalty and engagement.

What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

efluid

Company Location

France

Company Website

www.efluid.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

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