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What is friendlyway Visitor Management?

friendlyway Visitor Management is an enterprise-ready system for managing visitors, contractors, and employees from one centralized, cloud-based platform. The solution streamlines the journey from pre-registration and invitations through lobby check-in, badge printing, wayfinding, and post-visit surveys. Check-in can be handled via self-service kiosks or tablets that support QR/PIN sign-in, ID/passport scanning, photo capture, and automatic badge or card issuance, reducing front-desk workload while improving first impressions. The software allows organizations to design configurable workflows aligned to their security, compliance, and visitor experience requirements. Different flows can be defined for external guests, vendors, temporary workers, internal staff, or VIPs, with options to present digital documents, safety instructions, and other content and capture legally binding e-signatures. Multi-site support, multi-language interfaces, and flexible templates for notifications, badges, and agreements make it suitable for distributed, global operations. Beyond check-in, friendlyway provides real-time occupancy visibility and detailed visit logs for audits and incident response. Integration with access control and enterprise systems enables features like watchlist screening, emergency mode with evacuation lists, and automated host alerts. Because it runs on the friendlyway Cloud Platform, organizations can extend the deployment with digital signage, guidance, and self-service modules – creating a unified solution for visitor management, access, and on-site communication.

What is Virtual Front Desk?

Virtual Front Desk represents a cutting-edge approach to reception, visitor management, and customer service suitable for various environments such as offices, clinics, retail outlets, and public spaces that demand reliable front-desk support. This system is designed to work seamlessly with any modern browser equipped with a webcam and is compatible with devices including iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It allows visitors to efficiently check in, connect with the correct staff member through video or phone calls, send SMS messages, access necessary documents, scan QR codes, complete forms, verify their identities, process card payments, and print badges or documents, all from a single user-friendly interface. Teams can engage from nearly anywhere via a web application, mobile app, Microsoft Teams, phone, or other integrated channels, enabling either an individual receptionist or a centralized team to effectively oversee multiple desks and locations. The platform features a comprehensive dashboard for managing sites, stations, users, branding, actions, and tracking activity history, which ensures that reception operations are streamlined and organized. Additionally, it includes built-in integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls to Teams and the importation of real-time employee directories, which boosts both operational efficiency and communication. This versatile tool not only enhances visitor engagement but also significantly elevates the overall experience for both visitors and staff, fostering a more welcoming environment for everyone involved. Its ability to adapt to various situations makes it an invaluable asset for organizations seeking to improve their front-desk operations.

Media

Media

Integrations Supported

Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Google Calendar
HubSpot CRM
Slack
WhatsApp

Integrations Supported

Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Google Calendar
HubSpot CRM
Slack
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per kiosk/month
Starting price for a simple off-the-shelf process.
Configurable workflows and integration with access management start at $500 per location/month.
Free Version
Free Trial Offered?

Pricing Information

$22 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

friendlyway

Date Founded

1998

Company Location

USA, Germany

Company Website

www.friendlyway.com/visitor-management-solution/

Company Facts

Organization Name

Virtual Front Desk

Date Founded

2018

Company Location

Canada

Company Website

www.virtualfrontdesk.com

Categories and Features

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Categories and Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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