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What is harmon.ie?

harmon.ie enables knowledge workers to effortlessly capture and organize emails and documents for SharePoint and Teams directly from Outlook, the primary platform for their daily tasks. This streamlined approach facilitates the easy discovery and sharing of crucial content right within the email interface. By simplifying essential processes, harmon.ie enhances SharePoint utilization, boosts workplace productivity, and ensures compliance with information governance standards. Numerous enterprise clients depend on harmon.ie’s products, which are designed for SharePoint and Microsoft 365, to manage emails, oversee records, foster collaboration, preserve knowledge, and encourage SharePoint adoption. Since becoming a Microsoft Partner in 2003, harmon.ie has received several accolades, including multiple Microsoft Best App Awards. Their leading solution effectively dismantles data silos present in Microsoft 365 applications by categorizing information with Descriptive Labels. Furthermore, the harmon.ie SmartAssistant empowers organizations to consolidate all their data, allowing employees to focus more on their essential tasks. This comprehensive approach not only streamlines workflows but also significantly enhances overall efficiency in the workplace.

What is CV Helpdesk?

CV Helpdesk is a sophisticated Ticket Management and Help Desk solution crafted specifically for Microsoft 365 and SharePoint environments. This single-tenant system complies with GDPR regulations and functions entirely within your Microsoft 365 ecosystem, eliminating dependence on shared resources or external data storage. Emails sent to a shared mailbox are effortlessly converted into tickets, capturing essential information like the sender's details, subject, message content, and attachments without any manual effort required. With capabilities such as automatic ticket assignment, SLA monitoring, and live dashboards, it streamlines disjointed inboxes and spreadsheets into a unified support portal for users. Designed specifically for Microsoft 365, the system allows you to maintain familiarity without needing to switch to a new platform or face a steep learning curve, while also granting full control over your data via SharePoint's reliable governance tools. Moreover, the intuitive interface allows teams to quickly adapt and make effective use of the system, enhancing productivity and support efficiency. This adaptability ensures that even those less tech-savvy can engage with the system effortlessly.

Media

Media

No images available

Integrations Supported

Microsoft 365
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams

Integrations Supported

Microsoft 365
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$6 per user per month
Annual subscription. Min 15 users.
Available in USD, EUR, CAD, GBP.
Custom prices for enterprises (150+ users)
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

harmon.ie

Date Founded

2011

Company Location

United States

Company Website

harmon.ie/

Company Facts

Organization Name

Codevision Technologies Private Limited

Date Founded

2018

Company Location

India

Company Website

thecodevision.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Email Archiving

Access Control
Backup Management
Compliance Management
Data Deduplication
Data Export
Encryption
Retention Management
Storage Management
Threat Protection
eDiscovery

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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