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What is hitAppoint?

hitAppoint is a flexible online scheduling platform tailored for a diverse array of businesses such as massage salons, yoga studios, hair salons, photographers, tennis courts, personal tutors, spas, and beauty services that require efficient management of client appointments. This robust software equips business owners with an advanced admin dashboard to supervise their operations, while employees have personalized areas to handle their bookings. Clients benefit from a user-friendly self-service scheduling form on the front end, which removes the complications of missed calls, phone tag, and lost booking opportunities. Distinct from many scheduling solutions that rely on external servers, hitAppoint provides a dependable system that can be embedded directly into your own website. The platform features adaptable calendar and agenda views, offering an array of powerful filtering options for a quick snapshot of upcoming appointments and detailed insights into each booking. This all-encompassing tool not only simplifies the scheduling process but also improves overall client satisfaction by delivering a smooth experience for both customers and staff. Furthermore, hitAppoint’s integration capabilities mean businesses can maintain their branding while utilizing an effective scheduling solution.

What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

Media

Media

Integrations Supported

Integrations Supported

Google Calendar
Instagram
Mycel

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

hitAppoint

Company Website

www.hitappoint.com

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Calendar Sync
Client Database
Mobile Access
Multi-Location
Online Booking
Online Payments
Room Booking Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Room Booking Management

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