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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is VoIP Detective?

Whether your organization runs Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, Microsoft Teams, or a mix of them, VoIP Detective brings their call records together into one reporting platform you can actually understand. Instead of exporting CDRs into spreadsheets or fighting with native tools, teams get clear reports and dashboards that answer everyday questions in seconds — where calls are going, who's answering, and where quality problems start. It runs as a virtual machine on your own hardware, so sensitive call data stays under your control rather than in a third-party cloud, and a typical install is finished in well under an hour. The platform is designed for everyone who touches the phone system, not just engineers. Department managers pull their own team and activity reports; administrators dig into hunt-group answer detail, abandoned calls, busy-hour staffing trends, jitter/latency/packet-loss issues, gateway capacity, and unused-device cleanup for license recovery. Pricing is refreshingly simple. The Lite edition is genuinely free with no expiration and no cap on users or devices, and Pro is one predictable annual fee — unaffected by headcount or call volume — that adds long-term retention, automated report scheduling, 911 alerting, GDPR masking, CUBE analytics, and a UCCX wallboard.

Media

Media

Integrations Supported

Active Directory
Calabrio Call Recording
EpicCare EMR
FIS Telephone Banking
Freshdesk
HubSpot CRM
Microsoft Dynamics 365
Microsoft Excel
Oracle Health Ambulatory EHR
Verint Community
Zendesk
Zoho CRM

Integrations Supported

Cisco Unified Communications Manager
Cisco Unified Contact Center
Microsoft Teams

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

VoIP Detective

Date Founded

2019

Company Location

United States

Company Website

www.voipdetective.com

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Call Tracking

CRM
Call Log
Call Routing
Caller Identification

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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