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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is VoIPSetu?

VoIPSetu serves as a premium enhancement suite for 3CX, elevating its capabilities with features such as enhanced visibility, powerful analytics, artificial intelligence functions, automation, and supervisory instruments, which empower businesses, contact centers, BPOs, sales teams, and support groups to refine call management without needing to replace their existing 3CX infrastructure. This all-encompassing suite features tools such as Advanced Wallboards, AI Call Analytics, CRM Integration, Call Recording Manager, Supervisor Console, and an AI Receptionist & IVR Builder, allowing teams to monitor live agent activities and queues, leverage AI for detailed call analysis including transcription and sentiment assessment, efficiently navigate through recordings, automate CRM call logging, provide immediate coaching to agents, and design visual IVR workflows with ease. The platform's goal is to convert 3CX call data into actionable operational insights, thereby giving supervisors greater control over daily communication activities and processes. By utilizing these sophisticated tools, organizations can optimize their communication strategies, enhance overall team productivity, and ultimately drive better customer experiences. This innovation not only streamlines communication but also fosters a more data-driven approach to managing interactions, enabling businesses to adapt swiftly to changing needs.

Media

Media

No images available

Integrations Supported

Active Directory
Calabrio Call Recording
FIS Telephone Banking
Freshdesk
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
Oracle Siebel CRM
SAP Cloud Platform
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Zendesk
Zoho CRM

Integrations Supported

Active Directory
Calabrio Call Recording
FIS Telephone Banking
Freshdesk
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
Oracle Siebel CRM
SAP Cloud Platform
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$15
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

VoIPSetu

Date Founded

2015

Company Location

United States

Company Website

www.voipsetu.com

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Categories and Features

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

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LogiMinds Technolab LLP