inSided
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What is inSided?
inSided stands out as the leading Community Platform tailored for Customer Success and Support. By utilizing our Community, Knowledge Base, and In-Product Support offerings, you can effectively minimize customer churn, decrease call volumes, and enhance your product development process. These tools empower businesses to foster deeper connections with their customers while addressing their needs more efficiently.
What is Userlist?
Tailored Customer Communication Based on User Behavior: Perfect for Your SaaS Solution. Successfully onboard and engage your users with tailored campaigns that are responsive to their actions. Choose the best communication method—be it email or in-app notifications—to deliver vital information at key moments. Simplify your onboarding experience through automated campaigns designed around user activities, ensuring timely and relevant content delivery. Activate email marketing automatically based on user engagement (or lack thereof) within your platform. Identify the most effective communication channel for each message by utilizing either email or in-app alerts. Categorize your users by their behavior patterns for more personalized engagement. Send targeted announcements or highlight new features through one-time communications. Take advantage of ready-made campaign templates, so you don’t have to start from scratch every time. Effortlessly track user profiles via an intuitive admin dashboard, applying filters or delving into individual profiles to view their interactions and attributes. This strategy not only improves the overall user experience but also cultivates stronger connections with your product, leading to increased user retention and satisfaction. By understanding and addressing user behaviors, your SaaS platform can continuously evolve to meet their needs.
Integrations Supported
Stackreaction
CanopyDeploy
Common Room
Easyflow
Findjoo
Freshdesk
Gainsight
HelpHub
Meltano
Miro
API Availability
API Availability
Has API
Pricing Information
$900 per month
Free trial available
Free Trial Offered?
Pricing Information
$99 per month
Or $79 per month if billed annually
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
inSided
Date Founded
2010
Company Location
Netherlands
Company Website
www.insided.com
Company Facts
Organization Name
Userlist
Date Founded
2017
Company Location
United States
Company Website
userlist.com
Categories and Features
Churn Prevention
Not specified
Community
Content Management
Content Moderation
Discussions / Forums
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Feedback Collection
Gamification
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Customer Success
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Churn Prevention
Not specified
Customer Communications Management
Batch Communications
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Customer Success
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
In-App Training
User Onboarding
Failed Payment Recovery
Not specified
Transactional Email
Contact Database
Dynamic Content
Mailing List Management
Reporting/Analytics