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What is instantKOM?

instantKOM is a messaging marketing software platform headquartered in Karlsruhe, enabling businesses to seamlessly manage multiple messaging applications such as WhatsApp, Signal, SMS, RCS, and Instagram from one centralized inbox. The platform empowers users to craft messenger newsletters that achieve remarkable open rates of up to 90 percent, while also offering a generative AI chatbot for automatic customer support. Additionally, instantKOM incorporates features such as bot automation, audience segmentation, real-time chat translation, an editorial calendar, analytics, a ticketing system, API access, and an MCP server for AI agents, plus tools like widgets and QR codes for newsletter sign-ups. Fully compliant with GDPR regulations and proudly developed within Germany, instantKOM has been serving over 100 companies since its inception in 2016. New users can take advantage of a 14-day free trial, with subscription plans starting at EUR 79 per month, making it an accessible option for businesses. This all-encompassing solution is tailored to enhance communication strategies for organizations aiming to capitalize on the benefits of messenger marketing and improve overall customer engagement.

What is Picky Assist?

The significance of effective communication in a business setting is widely recognized. Teambox emerged following thorough analysis of the competitive landscape concerning similar offerings. Our goal was to ensure we addressed every necessary aspect for enterprises aiming to elevate their customer service and provide a collaborative platform for their teams. By integrating your entire workforce into one cohesive system, you can efficiently handle customer inquiries from both WhatsApp and Facebook Messenger. Additionally, you can establish distinct Departments within your team to enhance organization. Furthermore, it is possible to direct specific conversations to the relevant departments based on the message's context or specific customer attributes, ensuring that inquiries, such as product-related questions, reach the right team promptly for a more effective response. This streamlined approach not only improves efficiency but also enhances customer satisfaction.

Media

No images available

Media

Integrations Supported

Instagram
WhatsApp
Brevo
Facebook
GitHub
Gmail
Google Drive
HubSpot Customer Platform
Knowlarity
Mailchimp
Pipedrive
Squarespace
Statuspage
Teachable
Weebly
Zoho CRM
Zoho Desk
Zoom Webinars
realtor.com

Integrations Supported

Instagram
WhatsApp
Brevo
Facebook
GitHub
Gmail
Google Drive
HubSpot Customer Platform
Knowlarity
Mailchimp
Pipedrive
Squarespace
Statuspage
Teachable
Weebly
Zoho CRM
Zoho Desk
Zoom Webinars
realtor.com

API Availability

Has API

API Availability

Has API

Pricing Information

EUR 79/month
Free Trial Offered?
Free Version

Pricing Information

$14 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

instantKOM

Date Founded

2016

Company Location

Germany

Company Website

start.instantkom.app

Company Facts

Organization Name

Picky Assist

Date Founded

2018

Company Location

United States

Company Website

pickyassist.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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