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What is interface.ai?

interface.ai is a leading AI banking platform that equips credit unions and community banks with intelligent agents for every major touchpoint. Its Voice AI replaces high call volumes with natural, automated support, consistently handling over half of customer calls without human intervention. Digital Chat AI agents extend this efficiency to online and mobile channels, providing personalized, conversational service while reducing call center strain. Employee AI transforms frontline staff operations by sourcing answers, completing backend tasks, and delivering contextual suggestions, resulting in tenfold productivity improvements. Fraud Prevention AI ensures member safety with advanced caller forensics and real-time threat detection, all without adding friction to the experience. The platform’s 40+ ready-made integrations with banking systems, CRMs, and payment gateways enable rapid deployment and instant operational benefits. interface.ai also offers industry-first performance-based pricing, so institutions only pay when measurable results are achieved. Award-winning managed services ensure seamless onboarding, while customers maintain the ability to make adjustments independently once live. Already trusted by over 100 credit unions and banks, it has supported 1.5 billion conversations and protected 16 million members. By uniting efficiency, security, and member satisfaction, interface.ai empowers financial institutions to innovate without compromise.

What is Instant Bank Verification?

Instant Bank Verification (IBV) is a cutting-edge service that allows lenders to confirm financial information in real-time with user consent. Utilizing IBV, you can authenticate user identities and mitigate the risk of fraud. Additionally, it enables immediate verification of account balances, employment status, and income levels while providing access to transaction histories. The ability to validate borrowers' assets directly from the source enhances the reliability of the lending process. With a flexible pricing model, you only incur costs for the services you actually use, making IBV an attractive option for various loan origination scenarios. This service is particularly well-suited for short-term loans, retail lending, auto financing, property rentals, and many other financial needs. Furthermore, IBV can be seamlessly integrated into your current website through a user-friendly web portal or a comprehensive document API. For more insights into how IBV can streamline your lending processes, be sure to explore our demo. By leveraging these functionalities, lenders can make informed decisions quickly and efficiently.

Media

Media

Integrations Supported

Fiserv

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Flexible pricing. Contact us for details.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

interface.ai

Date Founded

2016

Company Location

United States

Company Website

interface.ai

Company Facts

Organization Name

MicroBilt

Date Founded

1978

Company Location

United States

Company Website

www.ibvnow.com

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Banking

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Not specified

Fraud Detection

Not specified

Online Banking

Not specified

Categories and Features

Bank Verification

Not specified

Banking

Risk Management
Transaction Monitoring

Embedded Finance

Not specified

Financial Data APIs

Not specified

Financial Risk Management

Credit Risk Management

Financial Services

Risk Management

Fraud Detection

For Banking

Loan Origination

Audit Trail
Customer Database

Online Banking

Electronic Statements
Fraud Detection
Transaction Monitoring

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